Founded in Italy in 2007, Eataly is the world’s largest artisanal Italian food and beverage marketplace. At Eataly, you can Eat a meal at restaurants or quick-service counters, Shop for the ingredients, and Learn through classes and tastings. Eat Better, Live Better! Eataly is an Equal Opportunity Employer.
JOB OVERVIEW
Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The General Manager of QSR directs the complex QSR operations at an Eataly location, collaborating closely with Retail and Full Service Restaurants.
In North America, Eataly currently has locations in New York, Boston, Chicago, Los Angeles and Las Vegas. We will soon open in Toronto and many other cities. As we continue to open new stores, our team will continue to expand too! We are always looking to connect with great talent and discuss the possibility of joining our team now or in the future. If you would like to start a conversation with us, please complete an application. When there is an upcoming opening for this position, we will be in touch with qualified candidates.
Reports directly to the Director of Store Operations and reports functionally to the Director of QSR Operations. Directly oversees the QSR Assistant General Managers, and QSR Service Leads, as well as hourly Sales Associates and Baristas.
- Organizes and directs the store’s QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
- Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
- Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
- Ensures the team always offers a consistent, high level of service to all guests
- Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
- Analyzes and takes responsibility for the financials of the QSR department with a focus on COGS and labor
- Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
- Prepares weekly updates on the QSR department and collaborates interdepartmentally to plan activities and achieve all store goals
- Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
- Assists with employee payroll, scheduling and terminations as needed
- Documents, investigates and resolves employee and guest incidents
- Performs other duties as required or assigned
QUALIFICATIONS
- Bachelor’s Degree
- 6+ years of management experience in a high-volume, fast-paced quick service or counter service venue
- Exceptional communication, leadership, motivational and team-building skills
- Demonstrated problem-solving, organizational, analytical and business management skills
- Advanced proficiency in Microsoft Office and common retail Point of Sales systems
- Experience and knowledge in coffee, coffee production and manual espresso machines
- Experience with Italian food products and wine preferred
JOB REQUIREMENTS
- Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
- Availability to travel up to 10% of the time
- Ability to lift up to 50 pounds
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
- Ability to operate equipment such as a manual espresso machine, drink blender, juicer and cash register
BENEFITS AND PERKS
- Medical, Dental, Vision Insurance and Paid Parental Leave
- Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits
- Discounts at Eataly
Eataly is committed to fostering an inclusive, diverse, and accessible environment where all employees and customers feel welcome.
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