Director of Operations – The Villages

Director of Operations, St. Luke’s at The Villages

JOB SUMMARY

The Director of Operations at St. Luke’s at The Villages is responsible for all aspects of business related to Patient Care and Practice Management. This responsibility includes all oversight of operations of the medical and surgical practices of the doctors working within St. Luke’s at The Villages. The Director of Operations is responsible for the management of the clinical offices and the surgery facility; looks after the growth and potential of personnel; and promotes the achievement of excellent patient outcomes and sustainable practice growth.

Company Mission

“Excellence..with love” is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind and spirit.

The Director of Operations responsibilities include but are not limited to:

• Overall day to day oversight and direction of clinical and ASC operations at our facilities
• Primary contact with our development partners.
• Collaborating and consulting with physicians and all TVG team members to work together and develop processes and flow between locations to promote optimal patient care and successful operating results.
• Communicating and collaborating with the executive leadership team of St. Luke’s Cataract and Laser Institute to implement standardized practices consistent with the organization and throughout the locations.
• Coaching and directing managers and supervisors on best practices to serve our patients and most efficiency to aid and enhance the practices of our physician providers.
• Recommending changes in clinical and surgical protocols that maintain the standard of care and improve efficiency within and between the ASC and Clinic locations. Maintain accountability of supervisors and managers for agreed upon performance measures and targets.
• Develop and report on metrics for measuring practice performance internally and against industry benchmarks, all geared to ensure patient satisfaction and optimize practice performance and the use of resources.
• Working in conjunction with Marketing Director initiate and implement marketing programs and promotion of the locations and physicians.
• In conjunction with HR guidance, lead, promote and develop managers and supervisors in their areas of responsibility with regards to St. Luke’s leadership principles.
• Overseeing quality Improvement, infection control, and risk management programs of the facility
• Overseeing the facility’s regulatory compliance, licensure, and accreditation standards
• Implementing and administering protocols that support practice success with MIPS
• Administering quality assurance protocols in the clinic and facility to ensure the safety and satisfaction of patients
• Monitoring billing and coding and compliance standards for clinic and surgery
• Overseeing audits of clinical and surgical records for compliance with patient care guidelines and coding standards

QUALIFICATIONS

• Demonstrated leadership skills to include experience running a business or independent division of a business of at least $10M annual revenues
• Experience leading a minimum of 25 full-time staff
• Leadership experience in a healthcare setting
• Ophthalmology practice experience and ASC experience highly desirable

KNOWLEDGE, SKILLS AND ABILITIES

The director must have the following skills and abilities:

• Reads and communicates effectively in English.
• Effective at counseling, teaching, and coaching staff.
• Can read, analyze, and interpret common professional journals, financial reports, and legal documents.
• Can respond appropriately and effectively to patients, regulatory agencies, or members of the business community.
• Able to present information comfortably to senior management, and in public forums.
• Computer / technology savvy, with the ability to learn new computer skills and direct IT support.
• Knowledge of reimbursement issues such as coding, billing and managed care contracting

PHYSICAL DEMANDS

• Requires high-level visual and auditory acuity for participating in and monitoring patient care activities.
• Ability to move frequently throughout the facility, ability to sit for long periods, occasional overhead and low reaching, ability to exert force of up to 30 lbs. occasionally, up to 10 lbs. frequently and/or up to 5 lbs. constantly.

Benefits

• Competitive Pay
• Paid Time Off and Holiday Pay
• Medical, Dental, Life
• 40(k) with Employer Match

We are an Equal Opportunity Employer and a Drug Free Workplace