Catering Director

At Chick-fil-A we are always looking for leaders; not only are we looking for leaders, we are looking for leaders who have a passion for developing others. A Catering Director is a crucial part of our business.

Catering Director is generally offered as full time restaurant job.

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager very helpful to the success at this job.

Requirements/Responsibilities

• Identify catering opportunities and following up on opportunities through phone calls and visits to potential catering guests
• Coordinate staffing with the Store Director and other Directors to ensure proper coverage
• Ensure Team Members are delivering a “REMARK”able pick up and/or delivery guest experience
• Follow up with guests for feedback and make inquiries about their recent experience.
• Ensure Team Members are properly trained in eTrain (Search Catering), and Catering Sales eLearning (Emotional Connections Marketing > Catering) and 2nd Mile Service Skills.
• Create and manage a database of catering guests
• Work closely with operations and kitchen staff to ensure the Restaurant has all food and paper goods needed to prepare upcoming catering orders.
• Work with the Talent Director to create a training program for Business Leaders and other Team Members involved in catering.
• Continually evaluate all catering guest service.
• Create a culture of continuous improvement and communicate operational improvement ideas to Operator.
• Communicate Catering Data – coordinate gathering, recording and displaying relevant data (current catering numbers, daily catering sales)
• Maintain appearance, organization and supply of CFA catering tools and resources
• Coordinate signage and POP with the Marketing Director or Team
• Keep Directors and Business Leaders informed of the goals and the plan for each shift
• Maintain a neat workspace
• Clean up and prepare for the next shift
• Coordinate any repairs of equipment and interior facilities with Store Director

Special Instructions

Please do not send any emails, resumes, or call.

We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.