Regional Operations Manager (Pullman Square)

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Company: Community Trust Bank
Location: Huntington, WV 25701

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SUMMARY: Assist in the formulation, recommendation, and implementation of the Company’s banking operations policies, particularly those that affect the branches which are the major area of responsibility.

JOB RESPONSIBILITIES

  • Serve on committees relative to banking operations and equipment and collaborate with others in the Company in the study and review of proposals.
  • Assist in all new branch openings, mergers, conversions and special projects.
  • Visit each branch in region twice per year, with additional visits for those who have received less than satisfactory audit results or need additional attention as directed by Regional President.
  • Review and recommend methods and procedures to make daily workflow in the areas more efficient.
  • Participate in audit exit meetings, assist with management responses, ensure responses comply with current procedures and policies and perform random checks in the branches to see that management responses to audits are being adhered to.
  • Ensure that the branch staff is knowledgeable in operations policies and procedures.
  • Ensure that standard operating procedures are being followed; provide guidance and training to branch personnel on operating problems, handling of exceptions, and adjustments.
  • Ensure branch staff is aware of procedure updates and able to access procedure and policy documentation online.
  • Receive and disseminate operational exception reports.
  • Report any operational exceptions to Branch Manager, Market President and Regional President.
  • Act as liaison and negotiator between branch and other centrally consolidated operations support areas in order to resolve both operational and technical problems and to ensure overall soundness of procedures and projects.
  • Work with branches to identify training needs and communicate those needs to Training. Conduct operational training as required.
  • Schedule quarterly meetings/conference calls with branch staff on operational procedures and issues.
  • Meet monthly with Market and Regional Presidents to discuss operational issues. Any adverse information found during branch visits should be reported immediately.
  • Work in conjunction with market personnel and corporate operational departments to support corporate services. These include Business Internet Banking functions regarding ACH processing, Positive Pay services; as well as Remote Deposit Capture. This will entail onsite visits with corporate customers to train customer employees, installation of capture scanners, etc.
  • In conjunction with the Legal Department, as well as other operational departments, monitor and maintain ACH contracts and Remote Deposit Capture contracts with customers. Update contracts as required by regulatory changes or core processor. Other contracts are included as required.
  • Assist markets with Requests For Proposal (RFPs) as received from City/County/State entities, School Boards, etc. Provide assistance with analysis and final presentations as required.
  • Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.

SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE

  • Bachelors Degree in Business or related field or a combination of formal education, training and work experience.
  • Approximately two years experience in a managerial capacity.
  • Knowledge of Corporate and Branch operational policies, procedures and services at a level acquired through at least six years of related bank experience.
  • Excellent interpersonal skills necessary in order to effectively interact with all levels within the organization when resolving problems and providing support.
  • Strong analytical and negotiation skills with the ability to solve operational and system problems of a complex nature.
  • Computer literacy.

    SCOPE MEASUREMENTS

  • Develop, monitor and maintain processes for tracking operating and technical issues.

    Monitor adherence to regulations and policies of branch employees and communicate results to management.

    WORKING CONDITIONS

  • Normal office conditions
  • Travel required

    The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.

EOE M/F/Disability/Vet
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