Regional Operations Director

Regional Operations Director – Federal Way, Washington

Do you want to be personally and professionally fulfilled by helping provide life-saving treatments to thousands of patients?

The Role You’d Play:

Our client is dynamic, growing and entrepreneurial. We are seeking an ambitious, operationally-focused and results-driven Leader. Based in Federal Way, Washington you will drive all aspects of the Operating business across 12 sites (Federal Way, Graham, Lakewood, Tacoma, Puyallup and Parkland) in a way that honors our seven Core Values. Some specific examples include:

Clinical Leader:

• Lead team to strive for the nation’s leading clinical outcomes, continuously improving year after year. 12 direct reports and over 250+ indirect team mates you will inspire to join you in the quest to ensure quality and compliant patient care

• Lead and focus on total team development, from managerial to direct clinical roles. Your direct reports and front line clinical staff will aspire to join you in the quest to ensure quality and compliant patient care

  
  Creating a Special Place:

• Work at a company that honors its Core Values. What are our 7 Core Values, you ask? They are: Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun
• Lead a growing, socially responsible business that strives to be the role model for American Healthcare
• Work at a place that acts more like a community than a company
• Thrive in a company that will challenge you to “Get Stuff Done” and reward you with incentives the right way – top performers earn more

  
  Operational Excellence:

• Complete accountability for up to $50MM P&L, currently 12 dialysis centers, with additional growth over the next 24 months
• Develop and implement strategic planning initiatives that maximize the region’s clinical care and growth potential

  
  Growth Mindset:

• Address top growth priorities, provide due diligence and lead successful operational conversions on acquisitions and strategic growth

  
  Experiences that lead to success (and what you’ll be exposed to!):

• Multi-site team leadership: You have a proven track record of leading leaders who then turn around and lead their teams across a geography. You’ve successfully turned around and impacted your team’s culture and have coached your leaders into stronger, more agile operators
• Strategy: You’ve successfully developed strategies around growth and operational problem solving. Partnerships and influence are a part of your leadership toolset
• Financial Stewardship: Prior P&L management will greatly help you achieve success in this role. You’ll be deep diving into financial details, looking at labor hours, capital expenses, and getting comfortable with numbers and small boxes (Excel is great!)
• Performance Management: You love the KPIs and have already been successful in mobilizing resources to impact the team’s performance. You love a good root-cause analysis and flow chart, and you use these things to track your team’s success in achieving the goal

  
  Required qualifications:

• 5+ years’ experience in multi-site operations – healthcare industry preferred but will consider other industries such as healthcare consulting, retail, military
• Bachelor’s degree, Master’s Degree strongly preferred
• Availability for regional and some national travel; up to 40%
• Alignment with our core values and ability to lead through: Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun
• Thrive in a company that will challenge you to “Get Stuff Done” and reward you with incentives the right way – top performers earn more
• Available for moderate travel (25%-50% overnight)
• Philosophies that align with our core values
• And a little bit of competitive spirit never hurts

  
  Here is what you can expect when you join our Village:
  

• A “community first, company second” culture based on Core Values that really matter
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation