Manager, ServiceNow Solutions Enablement

• Position CDW as a leading innovator of integrated services in the IT services industry and in the customer geographies and customer segments we serve
• Support the strategy for the services portfolio and maintain and evolve the lifecycle of CDW integrated services (including end of life solutions), enabling a culture of creativity and facilitating a drive for commercial outcomes
• Support and iterate a services innovation process that yields a services portfolio that is highly relevant to Customers
• Partner and align with key stakeholders – Sales, Customers, Integrated Technology Solutions (Services Engagement and Delivery teams and other Solutions teams) and partners / PPM – to ensure that Services are most relevant to customers and are simple for CDW to price, sell and deliver
• Identify and socialize continuous process improvement in the innovation process, to improve quality and to drive greater scalability, efficiency and customer relevance
• Build on meaningful but unrealized technology adjacencies

• Accelerate the professional and technical development of team members, through coaching and training, which are appropriately balanced and aligned with the most customer relevant solutions
• Create individual professional and technical development plans for each direct report
  
• Deliver substantive performance feedback and coaching to your team; develop strong leaders to deliver same and promote continual evolution of the coworker population
• Attract, recruit and retain the “best and brightest” Services R&D coworkers
• Perform teambuilding and foster an appealing work environment based on trust, respect and competence

• Drive the strategy for the ServiceNow portfolio and maintain and evolve the lifecycle of CDW integrated services (including end of life solutions), enabling a culture of creativity and facilitating a drive for commercial outcomes
• Implement ServiceNow continuous process improvement in the innovation process, to improve quality and to drive greater scalability, efficiency and customer relevance
• Deliver revenue and profit growth metrics, along with completion of strategic objectives for the ServiceNow Solutions team

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 5+ Years’ experience in go-to-market activities, product design or sales of IT services and solutions.

• Proven execution in a role as a leader, Go-To-Market expert, representative of customer value, or services expert
• Demonstrated track record of creativity and preparedness to own new initiatives to successful launch
• Proven capability in strategic planning and change management
• Proven ability to proactively collaborate, build relationships, and creatively solve problems
• Differentiate between technology hype and true business potential and make grounded recommendations on new solution investments (along with timing on that continuum)
• Must be able to communicate effectively (written and oral) and in a constructive manner with management, peers and coworkers.
  
• Strong presentation skills, including consulting skills
• Management of revenue targets and/or billable targets; ability to analyze financial statements
  
• Excellent interpersonal and talent development skills; ability to lead teams and drive for results
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
• Applicant should demonstrate solid attention to detail and a penchant for accuracy
• Ability to identify and creatively resolve client, project and people issues

• Demonstrated ability to simplify complex matters for a wide range of audiences
• Strong business acumen, understanding of multiple business models of IT services