Cottingham & Butler is looking for a strong and driven leader for our team in Madison, WI as the Director of Service in our Employee Benefits division. At C&B, we are consultants, not just insurance shoppers. In addition to designing employee benefit packages, we help with strategic planning, analytics, cost containment, regulatory and compliance issues, M&A/due diligence, etc. What does this all mean? Clients love us. They choose us because they see value in the services we offer and stay with us because we exceed their expectations. Our Employee Benefits division has an average annual growth rate of 18%, mostly organic and our client retention is over 95%. Did this catch your attention? Good… keep reading!
As the Director of Service, you will be responsible for the success, development, maintenance, and management of the client service team to ensure client revenue retention.
You will also:
- Set, achieve, and monitor quantifiable service standards.
- Recruit, mentor, and develop your staff.
- Drive consistent marketing results by maintaining and developing carrier and vendor relationships.
- Support sales staff to acquire, maintain, and retain significant accounts.
Most importantly, we are looking for a strong leader to join the team. Someone who will jump in to learn the C&B way and provide excellent support. Ideal candidates will have a strong knowledge base of Group Benefits. A minimum of 5 years management experience is required. Some travel is necessary to clients and our home office in Dubuque, IA as needed.
If this sounds like you, we should talk… Don’t let this opportunity pass you by without submitting your resume!
About the company
At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To ensure we keep that promise, we hold ourselves to a set of principles that we believe position our clients and our company for long-term success. Our Guiding Principles are not just words on paper, they are a promise we make to ourselves and our clients.
These principles have become a driving force of our culture and share many common themes with the values of our clients. First, we hire and develop amazing people that have an insatiable desire to succeed, are committed to learning, and thrive on challenge. Secondly, we pride ourselves on serving our clients best interest through quality service, innovative solutions, and constantly evaluating our performance. Third, we have embraced and are guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday. Ultimately, we get more energy from the future we are creating for our people, our clients, and our company than from our past success.
As an organization, we are very optimistic about the future and have incredibly high expectations for our people and our performance. We also understand that our growth is fueled by becoming better not bigger – growth funds investments in new resources to better serve our clients and provide the career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.
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