Director – Ambulatory Care & Service Lines

The Director of Ambulatory Care & Services Lines participates fully with the Executive Directors and VPs in providing leadership and strategic planning of assigned service lines. The Director has responsibility for the operations of the clinics associated with the service line(s), including the personnel, quality/regulatory, patient experience, and financial management of multiple assigned clinic(s), program(s) and/or project(s) that cross multiple departments and/or services. The Director partners with Department/Division leaders, Medical Directors/Clinic Chiefs, providers, nursing leaders, clinical services, and the Business Development team to execute Stanford Health Care and each SL’s strategic goals, promote program growth, and deliver cost-effective services and a safe and efficient work environment. Key functions of the position include most or all of the following: program planning, development, and implementation; program monitoring and evaluation; budget planning and monitoring; and quality and performance improvement to achieve organizational and service line goals. The Director not only represents areas under his/her direct responsibility, but also provides leadership around organization-wide initiatives to improve patient care, clinical effectiveness, reduce cost, optimize patient throughput, and patient & employee satisfaction.

The essential functions listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

• Employees must abide by all Joint Commission and CMS requirements including, but not limited to, to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
• Employees must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions.
• Supervise the administrative and clinical SHC teams who lead the day-to-day operations of units/clinics associated with the assigned Service Lines.
• Execute and deliver on key Service Line and SHC operational metrics
• Evaluate and make recommendations for new and/or innovative programmatic and/or expansion opportunities including new care models that help drive efficiencies and improvements for patients and providers.
• Ensure that operations, quality initiatives and service delivery are efficiently delivered across the SL/DSL with a focus on maintaining flow, ensuring patient satisfaction, delivering high quality outcomes across the continuum of care.
• Ensure that there is adherence to all regulatory and patient/staff/faculty safety requirements.
• Partner with the leadership of the various hospital-based departments to ensure smooth patient flow by implementing best practice clinical processes and operational improvements
• Work with a large multidisciplinary team across SHC, SOM, UHA (as appropriate) and external groups to collaboratively evaluate and participate in cost containment opportunities
• Create a learning culture where process improvement and LEAN thinking is encouraged and rewarded.
• Create a culture where staff and faculty embrace diversity and treat each other with respect.

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education

• Bachelor’s Degree in business, nursing, health or public administration or a related field.
• Master’s Degree in business, health or public administration, management or related field strongly preferred.

Experience

• Bachelor’s degree and 8 years of progressively responsible and related work experience or Master’s degree and 5 years of progressively responsible and related work experience.

License/Certifications

• None.