Company Mission and Values
New Standard equities is committed to delivering a more ideal for our residents, and a creative, collaborative, and rewarding environment for our employees. We view our properties as a lifestyle brand and each employee as an ambassador for the brand who helps people move closer to “just right” living. We believe what our employees say and do represent what the company stands for to our residents. As brand ambassadors at each NSE property, our employees, at all levels are people who endeavor to do the right things well and deliver on our promises.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Community Director (CD) is responsible for the overall operations of the community including, but not limited to, leading, guiding, and motivating onsite team, team development, monitoring financial, staff, and operational performance, resident relations, community aesthetics, and managing third-party service providers. This position ensures alignment with company expectations of service standards and meeting revenue and expense targets. The CD will ensure all property staff comply with company employment and safety practices and local and federal laws and regulations. Supervises areas including the strategic, financial, and operational management of the property, optimizing net operating income through strict adherence of New Standard Equities? policies and procedures.
Core duties and responsibilities include the following. Other duties may be assigned.
- Prepares budget and monthly reports.
- Recruits, hires, mentors and manages community staff.
- Manages the month-end accounting process.
- Ensures timely and accurate reporting of operational distribution reports.
- Develops and manages all financials and revenue goals, including budget, in accordance with financial key metrics.
- Provides monthly analysis and explanation of variances.
- Coordinates resident move-ins/move-outs, as well as, approves and executes all leases.
- Enforces terms and conditions of the lease, including court appearances/testimonies.
- Negotiates/Manages/Facilitates service providers to ensure top quality work is performed in compliance of the contract and in a timely manner.
- Proactively resolves resident requests and issues.
- Ensures the highest level of customer service is provided by shadowing sales, office and maintenance team members to identify opportunities for improvement.
- Adherence to all company policies and procedures.
- Manages accounts receivable to ensure timely collection of rent by following company policy for non-payment and provide monthly accounts receivable comments.
- Ensures all legal paperwork and actions are in process by working independently or with legal or accounting departments.
- Reviews and provides approvals for invoices; ensures all team approvals have been managed within their own established thresholds.
- Prepares and presents business plan results to senior leadership.
- Directs responsibility for assigned team ? responsibilities include training, coaching, recognition, performance management and career development; including annual appraisals and development plans. Holds team meetings, including daily huddles, to foster communication and collaboration amongst the team.
- Prepares, reviews, and understands respective market area, which includes having knowledge of competitive properties, local business conditions, and any other conditions that have an impact on the operation of the properties.
- Other duties as required.
Supervisory Responsibilities:
This position directly supervises employees. Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
Compensation
New Standard Equities provides a competitive salary (Dependant on Experience) and comprehensive benefits package. Benefits consist of Health Insurance, Vision Insurance, Dental Insurance, Flexible Spending Accounts, Life Insurance, Vacation and Sick Time, 401K with employer matching contributions. Bonus Earning Opportunities for meeting/exceeding property performance goals.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, residents, investors, executive management, or employees of the company.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of word processing software, Microsoft Word/Excel/Outlook, Yardi, and internet software. Understanding of Compliance Depot, OnSite, and other industry related software preferred.
Education/Experience:
Bachelor’s degree (B. A. / B. S.) from four-year college or university; and more than five years related experience and/or training in multifamily industry and more than one year as Community Manager; or equivalent combination of education and experience.
Certificates and Licenses:
Active state real estate license strongly preferred
Knowledge, Skills and Other Abilities:
- Ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action
- Ability to understand maintenance operations on an apartment community
- Understanding of Landlord Tenant law to include Fair Housing
- Supervisory background with consistent management of all property related aspects
- Effective administrative, organizational and time management skills
- Excellent communication skills both verbal and written
- Ability to handle multiple priorities and meet deadlines
- Proven ability to train, lead, and motivate
- Team player with strong work ethic and ability to interact with a variety of people and personality types
- Ability to solve problems involving residents, personnel, finances, and emergency situations while remaining calm and professional
- Flexibility to work after-hours in emergency situations
- Strong interpersonal communications skills
- Ability to interact effectively with prospects, residents, peers, and management demonstrating strong customer service skills
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