Job purpose
The purpose of the Assistant Manager is to assist the Branch Manager in order to learn the finance business, RMC’s business practices and to prepare to manage a branch office. The Assistant Manager will perform in accordance with RMC’s Mission, Vision and Shared Values.
Duties and responsibilities
- Subject matter expert in RMC personal loan product offerings; uses knowledge to present loan solutions to current and potential customers that helps them achieve their financial goals
- Assists in developing marketing strategies to increase branch’s loan portfolio and enhance profitability
- Establishes and builds customer relationships through delivering exceptional service
- Utilizes RMC’s account management practices to assist delinquent customers
- Transports money and deposits to and from bank
- Completes training program within the time set forth by the Training Department
- Completes weekly progress report and works with management to develop, communicate, and track daily/weekly/monthly goals
- Reports, manages, and maintains branch standards on all aspects of delinquency
- Receives, tracks, and posts all payments and fees to customer accounts in compliance with Company Policy
- Processes mail as needed
- Signs checks for loans, branch expenses and money remittances
- Closes loans as directed by manager
- Manages all branch-to-customer communications via mail
- Processes loan product applications
- Work with manager to ensure proper open and close procedures completed daily for branch
- Assist in development of new and maintenance of current business to business contacts
- Other duties as assigned by leadership
Minimum Qualifications
- High School Diploma or equivalent
- 6+ months of customer service experience in either a sales/retail environment or cash management environment
- Experience with Microsoft Office Suite products
- Data entry proficiency.
- Must pass drug screen, criminal and credit background checks
- Valid Driver’s License and access to a dependable automobile with liability insurance coverage
Preferred Qualifications
- Some college coursework completed.
- 6+ months of consumer finance experience with exposure to sales and collections.
- Some leadership experience.
- Willingness to relocate for career advancement.
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