At GovPredict, we help organizations navigate and guide public policy with a comprehensive platform that unifies advocacy, government relations, and fundraising teams.
We are a team of relentless problem-solvers. Good companies can be built quickly. Greatness takes hard work over time. We want people who are dedicated and who want to invest themselves in GovPredict. In turn, we are dedicated to our people and invest in them. We believe in professional development and promotion from within.
Our company’s mission is to serve our clients’ missions. Their missions come first. Each team member supports the company’s mission by always thinking about the clients’ missions above everything.
We are a 100% non-partisan company (and we really mean it). Our clients fall on all sides of every issue, and we provide the same powerful technology to them all. Our team members are also all along the political spectrum, and we want everyone to feel welcome. The only rule is that our personal political views never affect our work. We believe that every organization has the right and the duty to analyze government policy, come to their own conclusions, and promote their points of view to the public (and public officials).
The industry has gotten stale, and we’re working to build something better. Organizations deserve the most modern, comprehensive tools available to monitor the political and policy landscape and protect their missions. If you want to help drive that forward, come work with us.
Responsibilities
- Deliver and manage world-class customer success processes that scale at every point in the customer lifecycle including sales, training, on-boarding, customer service, and mapping the post-sales customer journey
- Optimize renewals, cross-sell, and up-sell
- Help define, evangelize and drive long-term strategy for our customer success team
- Motivate and inspire customer teams, ensure they are fully supported and empowered to deliver on their goals
- Deliver customer experience strategy, execution, and measurement using a holistic framework for comprehensive improvement to customer success across accounts
- Grow the next generation of talent. Create environments and jobs that allow employees at all levels to grow and thrive
- Instill and drive culture and metrics focused on customer experience and service responsiveness
- Work with Marketing to design campaigns for feature adoption by existing and new customers
- Meet renewal targets and customer retention perspectives
Desired Qualification
- 8+ years in B2B SaaS Customer Success, of which 4+ were in a management capacity
- Experience managing and developing customer success processes with clear, data-driven results
- Experience collaborating effectively with sales, marketing, and product teams to achieve results
- An engaging leadership presence that comes across equally strong in person, over video, and through your writing
- Demonstrated ability to drive superior sales enablement and build scalable customer operations
- A strong track record of coaching and mentoring employees to grow into new roles, achieve increasingly challenging accomplishments, and a proven ability to retain talent
- In-depth knowledge of key customer success tools
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