Vice President Retail

MORGAN MEMORIAL GOODWILL INDUSTRIES

1010 Harrison Avenue, Boston, MA 02119

http://www.goodwillmass.org

Vice President of Retail

Morgan Memorial Goodwill Industries (Goodwill) is seeking an experienced, entrepreneurial, analytic Vice President of Retail to drive the performance of the retail enterprise and pursue opportunities to expand. Goodwill is a dynamic, growing $44 million not-for-profit corporation that helps individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.

The retail enterprise generates $27 million in revenue annually through the sale of donated goods in 18 stores, an outlet, and aftermarkets. More than 31 million pounds of donations are collected through the stores, 12 attended donation centers, and 15 recycling centers. Seven stores collect and process donations on-site. The distribution center processes donations for the eleven remaining stores, manages transportation, supports the operation overall, runs the outlet and handles aftermarket sales. The retail enterprise is mission-integrated and provides significant opportunities for program participants to gain real work experience.

The Vice President of Retail reports directly to the President/CEO and is a key member of the executive team. The incumbent provides executive leadership to the retail enterprise, overseeing a diverse, multi-cultural, multi-lingual staff of 329, including 140 paid trainees. There are seven direct reports: three directors of stores/district managers, the director of the flagship store, the director of operations, the director of donations logistics and outreach and the administrative coordinator. This position plans, directs, controls, and evaluates the activities of these departments to ensure that the enterprise achieves revenue and expense budgets and operates efficiently and effectively in accordance with Goodwill policies.

The vice president will drive the expansion of the retail operation including growing revenue at existing stores, opening additional stores within the territory, and driving aftermarket sales.

There is significant opportunity for expansion within the Morgan Memorial Goodwill Industries territory.

The vice president must be committed to the mission of Goodwill and to offering opportunities to program participants.

The vice president works closely and collaboratively with the other members of the executive team including the vice presidents of finance, operations, and human resources and the senior directors of marketing, philanthropy and programs. The vice president supports the Retail Oversight Committee of the Board of Directors.

The successful candidates for this position must have:

• At least 10 years of retail or operations experience at a senior level including overseeing multiple stores; at least five years in donated goods retail preferred.
• A Bachelor’s degree (or equivalent); a Master’s degree preferred.
• Outstanding leadership skills with an ability to outline a vision and motivate staff at all levels to support it. Experience working with a diverse, multi-cultural, multi-lingual staff a plus.
• Demonstrated ability to operate a large and complex retail operation, preferably a donated goods operation.
• Knowledge of principles and processes involved in business and organizational planning and budgeting.
• Exceptional skills in: analysis and decision making; oral and written communications; and financial planning and management.
• Record of accomplishment in establishing and implementing operating standards for all aspects of retail operations and for holding staff accountable.
• Capacity to plan and open new stores and familiarity with retail merchandising and store layout.
• Ability to direct the management of Goodwill’s donation collection system including stores, attended donation centers, and recycling centers.
• Knowledge of point of sale systems to ensure proper tracking of purchases, control of cash/ credit processes, reporting and accountability within the retail enterprise.
• Demonstrated ability to create and maintain effective working relationships with other executive team members and comfort working within a collaborative team environment.
• Proven leadership and management skills, demonstrated effectiveness in accomplishing work by delegating as well as personal contribution, and ability to coach and manage a team.
• High energy with an entrepreneurial spirit and ability to operate in a fast-paced environment. Must be able to think strategically but also be hands-on and pay attention to detail.
• Professional demeanor and ability to thrive in a diverse environment including the ability to communicate effectively with individuals at all levels. A sense of humor a plus.

Goodwill offers very competitive compensation for the Boston market, a comprehensive benefit package, and a relocation package (as appropriate). Goodwill is an affirmative action/equal opportunity employer.

Job Type: Full-time

Experience:

• retail or operations: 10 years (Preferred)

Education:

• Master’s (Preferred)