Patient Acess Manager

REPORTS TO: CEO

SERVICE AREA: Administration

POSITION PURPOSE: The Patient Access Manager will provide oversight to a single point of access which will deliver high quality patient care through innovative communication systems and scheduling practices. The Patient Access Manager is responsible for implementing department initiatives and overseeing day-to-day activities within the Patient Services area to meet daily service levels.

ESSENTIAL FUNCTIONS:

• Operations: * Oversee staff and operations; provide leadership and support to Team Leads.
• Ensures effective integration and onboarding of new offices and providers and works with existing clinics/providers to provide high-quality patient care.
• Apply strong experience in project management.
• Exhibit the highest ethical standards, and treat others with dignity and respect.

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• Workforce Management: * Oversee and manage all front office staff to include registration, scheduling, and check out.
• Coach staff to meet and exceed department service levels; utilize data to monitor performance and success.
• Utilize forecasting tools to determine correct staffing levels for adequate phone coverage and job duties; creates flexible solutions to meet changing needs of the department.
• Serve as a key contributor in interviewing and hiring quality staff.

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• Training and Development: * Maximize and enhance the patient experience, setting high standards for accuracy in collecting and entering patient data.
• Establish standards of performance to align with clinical call handling workflows.
• Develop and coordinate training programs that represent the company’s ideals, standards, and culture.
• Understand, apply, and ensure HIPAA compliance.

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Perform other related duties as assigned.

EDUCATION/EXPERIENCE REQUIRED TO BE SUCCESSFUL IN THIS POSITION:

• Bachelor’s degree in health care administration, business or other related field required.
• Minimum of three years’ experience in healthcare management.
• Previous experience in a call center setting a plus!

PRIMARY COMPETENCIES:

• Neurology experience is preferred.
• Experience managing a contact center is preferred.
• Must have proven management experience.
• Proficiency in Microsoft Office Suite, report writing and data analytics is required.
• Familiarity working with an Electronic Health Record.
• Proficiency in contact center technology such as telephony and workforce management is required.
• Strong customer service experience is required.
• Must possess excellent written and verbal communication skills.
• Demonstrated leadership experience. Must be able to demonstrate leadership by serving as an example to others with regard to professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change.
• Ability to work effectively and cooperatively with staff, board, clients, and the public.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to use time productively and contribute to high levels of company operational efficiency and effectiveness.
• Ability to maintain confidentiality of information.

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Job Type: Full-time

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• People-oriented — enjoys interacting with people and working on group projects
• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
• Detail-oriented — would rather focus on the details of work than the bigger picture

Schedule:

• Monday to Friday