IS Project Director – Applications

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at http://www.sfwater.org

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process.

POSITION DESCRIPTION

Under administrative direction, the 1070 IS Project Director for the Architecture and Enterprise Applications group will have the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of IT-related projects. The incumbent will serve as technical project manager to develop and maintain a technology project plan and assume responsibility for the completion of IT projects.

Essential Duties

• Provides overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling, documentation and closure of IT projects. IT projects would include, but not be limited to the following systems:

o Systems management and integration using products like Quest Desktop Authority, Quest Active Administrator and Microsoft System Center Configuration Manager.

o Mobile device, remote access and virtualization solutions such as Citrix Virtual Desktops & Applications, Maas360 and/or Microsoft Intune.

o Cybersecurity controls such as Forcepoint/Websense, McAfee Endpoint Protection, Azure Identity Protection/Multi-Factor Authentication (MFA).

o Enterprise file-sharing solutions such as Citrix ShareFile, OneDrive and GoAnywhere MFT.

o Enterprise media solutions, including Microsoft Stream and Canto Digital Asset Management systems

• Interfaces with vendors and service providers as SFPUC Project Manager on IT projects.

• Serves as technical liaison between internal technical operations and business applications teams.

• Manage communications and messaging to upper management and enterprises.

• Develop IT policies and procedures.

• Collaborate with other City and County of San Francisco agencies to maintain systems integration such as Active Directory synchronization and Office 365 cross-tenant Federation.

• Performing Active Directory administration support duties across various SFPUC sites.

• Provides escalation an technical support to less-senior IT staff across 24 remote SFPUC sites

• Performs related task and responsibilities as assigned

Equal Employment Opportunity: The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Education:

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:

Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management, including two (2) years of supervisory experience

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Special condition:

• Five (5) years IT Project Management Experience
• Five (5) years of Technical Liaison to Enterprise IT Projects Experience

Desirable Qualifications:

• Leadership and decision making ability
• Experience with SharePoint and cloud-based applications
• Customer service and business acumen ability

The special conditions experience above must been acquired within the past five (5) years and are associated with the position to be filled. They may differ from the standard minimum qualifications associated with this classification.

Applicants must meet the minimum qualification requirement by the final filing date. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in the “Education” and “Training and Employment Record” sections of the City and County of San Francisco online application. A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications.

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit http://www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

• Select the desired job announcement
• Select “Apply” and read and acknowledge the information
• Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
• Follow instructions on the screen

Need help completing the application?

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

We Communicate by email.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Word of advice:

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Michelle by telephone at (415) 554-1622, or by email at mchee@sfwater.org.