HEAD OF HR NA SERVICE DELIVERY

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Company: Johnson & Johnson Family of Companies
Location: Tampa, FL

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Johnson & Johnson is currently recruiting for Vice President, Head of North America HR Service Deliver role based in Tampa, Florida.

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly-based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere. Every day, our more than 130,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. Over 4,000 employees across HR, Finance, and Procurement provide services and experiences across our hubs in Manila, Suzhou, Prague, Bogota, and Tampa as well as in local countries around the world.
The VP, Head of NA HR Service Delivery will provide overall leadership and direction to the North America Global Services HR team in alignment with our HR and GS strategies. This person will lead a team of over 300 people who are based across the Americas with a primary presence in our Tampa hub and other locations across the U.S., Canada, and in some Latin America countries. The team is accountable for developing and maintaining a customer service and experience focused culture and for delivering against the needs of our employees as they work across their employment journey.
The VP, Global Services Human Resources NA will oversee North America delivery of the following service delivery teams: Talent Acquisition (Hiring, Onboarding), Total Rewards (Benefits & Recognition), Employee/Labor Relations, and HR Operations (Workforce Administration). In addition, this person also has responsibility for the Latin America Employee/Labor Relations and Total Rewards teams. The position is accountable for the effective management of HR Services measured by resolution of service requests within defined service level agreements, levels of accuracy and quality standards; meeting established cost to serve rates and customer satisfaction levels. The VP, Global Services Human Resources NA lead a culture and team that is focused on delivering exceptional customer experience and outcomes against agreed upon metrics while identifying and implementing areas of continuous improvement.

Responsibilities include:
  • Contribute as a key member of the Global Services HR Leadership Team, representing the unique challenges of the Americas markets and serving the needs of all stakeholders and customers
  • Lead a culture of customer experience mindset that is focused on exceptional delivery against operational goals, continuous improvement, and ultimately the outcomes for our employees
  • Translates HR Service Delivery strategies and visions into actionable and measurable plans for the organization to increase the effectiveness of services while delivering world-class experience for our employees
  • Drive a customer first orientation and gather insights to identify continuous improvement opportunities
  • Collaborate closely with multiple groups across the enterprise to drive continuous improvement that leverages new policies from Corporate Services, new technologies, and new experience and process design to improve our outcomes for employees
  • Take full responsibility of Global Services HR Value Case in the Region, managing key initiatives to ensure financial and non-financial targets are met.
  • Maximizes performance delivery of HR services by ensuring target metrics for teams are established, monitored, and proactively challenged addressing performance against targets.
  • Embrace and leads a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in Global Services HR in alignment with the Company’s Leadership Imperatives.
  • Develop a strong pipeline of global, diverse leaders within Global Services HR and across the broader HR community. Enable a Credo-based & High-Performance Culture within team.


Qualifications


Qualifications:
  • Bachelor’s degree and 15 or more years of related experience is required
  • HR experience and/or general management experience leading large, multi-functional teams is strong preferred
  • Ability to lead a large, matrixed and geographically dispersed team
  • Strong leadership skills with the balance of setting clear direction while empowering a team to deliver
  • Effective partnership and relationship building skills with key stakeholders and partners
  • Ability to translate vision & strategies into action by inspiring an organization
  • A change agent who will respect the past while continuously driving improvements across the ecosystem
  • A track record of driving results, working through obstacles to capitalize on opportunities and overcome risks
  • Passion for building a world class organization and enabling the absolute best experiences for our employees
  • Analytical and strategic thinker who can synthesize large amounts of data and translate it into actional insights and programs for improvement
  • Strong communications and presentation skills
Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.


Primary Location
United States-Florida-Tampa-
Organization
Johnson & Johnson Services Inc. (6090)
Job Function
Human Resources
Requisition ID
2664191224