Customer Success Manager

Mambu is the leading SaaS core banking engine. If you’re a customer of the largest digital bank in the US or Europe, then you’ve probably interacted with our platform and didn’t even know it. We are at the heart of what makes digital banks and lenders work, the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. But we are different. We are not just cloud-native, lean and flexible, we are helping revolutionize financial services globally. We are in a growth phase and we’ve only just begun.

To continue our success story we are looking for an enthusiastic Customer Success Manager to be a part of our growing team, to establish and nurture long-lasting relationships with Mambu’s existing customers.

Responsibilities:

• Listening and understanding our customers’ current and future requirements and working with our Product Management Team to help prioritize these on the Mambu product roadmap
• Engaging with executive sponsors, stakeholders and with the whole customer ecosystem
• Identifying relevant new projects and growth opportunities
• Acting as a main contact and escalation point for our customers, assisting a good working relationship with Mambu support
• Working with Marketing to develop Mambu’s reference program, turning customers into Mambu ambassadors
• Keeping up to date on the evolution of the customers’ ecosystem, their industry, and our competitive landscape
• Driving Mambu’s Customer Satisfaction Programme and ensuring that agreed KPIs are met

Requirements:

• 5+ years of experience in a customer focussed, account management type of role in the Financial Services or Technologies Industry
• Recent experience in a business based on Software-as-a-Service (SaaS) products and services
• Proven record of successfully managing long-term relationships with accounts at all organizational levels (C level, IT, Operational)
• Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem
• Excellent written and verbal communication skills (English/Spanish)
• Must be willing to work in Miami
• Experience working with other SaaS companies
• Outstanding process, organization, and problem-solving skills

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Job Type: Full-time

Salary: $80,000.00 to $120,000.00 /year

Experience:

• Software-as-a-Service (SaaS) product: 3 years (Preferred)
• customer account management (Financial/Tech Industry): 5 years (Required)

Education:

• Bachelor’s (Required)

Language:

• English/Spanish (Required)