Conference Service Manager

Job Description for Conference Services Manager

Summary: To creatively up-sell all hotel customers and to ensure that value paid is value received, not only in product, but in service and in ambiance.

Responsibilities:

· Solicitation of direct-selling in the local, social Catering/Conference market.

· Develop client menus, write contracts and letters, as well as organize other arrangements as they relate to social and corporate events.

· Provide conference services for in-house conventions.

· Maximize conference revenues from convention groups wherever possible and minimize erosion of check averages from price-sensitive groups.

· Communication of function-arrangement to all responsible hotel departments.

· Supervise and attend the overall set up and implementation of events and meetings.

· Communicate with relevant departments to ensure proper servicing of accounts.

· Communication with clients prior to conventions to initiate, negotiates, and closes contracts for all catered functions.

· Creation of profitable menus and distribution of client expectations to Food & Beverage Departments.

· Coordinate Convention support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction.

· Physically double-check all function arrangements against specifications of client. Correct where necessary.

· Solicit spin-off catering events from conventions based at competing hotels.

· Research and cost out new menu items, assist rooms salespersons in closing contracts.

· Client contract and effective communication to ensure repeat bookings.

· Maximize revenues for the hotel through up-selling techniques.

· Other duties as assigned by management.

· Submit weekly report to DOSM

· Report to DOSM
Participate in trade shows

Job Type: Full-time

Salary: $55,000.00 to $60,000.00 /year

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Innovative — innovative and risk-taking
• Aggressive — competitive and growth-oriented
• Outcome-oriented — results-focused with strong performance culture
• Stable — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

Schedule:

• Monday to Friday
• Weekends required
• Holidays required