Collections Manager

s
Company: Marcam Associates “Professionalism, Integrity, Res…
Location: Rochester, NH

Apply

· This position will be expected to manage to both client and internal policies and work-standards. Collections Managers are responsible for managing, motivating, and assist training the collectors who are assigned to a specific client’s portfolio. This position is responsible for ensuring the production department is staffed appropriately to meet client performance requirements and yield the margin of profitability established by the company.

· Compliance with FDCPA Comply with Policies and Procedures of Marcam Associates

· Compliance with State Consumer Protection Laws

· Responsible for assigning Collectors their work schedules and ensure they are followed

· Responsible for meeting Client and company standards.

· Responsible for maintaining adherence to Firm and Client compliance policies.

· Responsible for the proper training and full knowledge of the portfolio and audit procedures for his/her unit of Collectors

· Ensure client criteria is adhered to, this includes but is not limited to litigation, settlements, programs, working accounts, account closing, client recovery goals, remittance periods, and direct payments

· Responsible that the client recovery goal is met, this goal may be set by the client or senior management

· Evaluate the collectors on a monthly basis for performance informing senior management of any problems

· Monitor time off requests for approval, review time records and schedule changes, ensuring coverage in their unit

· Ability to work professionally and courteously with debtors, coworkers and clients

· Effective decision-making skills

· Knowledge of debt collection laws and regulations

· Ability to work in a fast-paced environment and handle multiple tasks

Job Types: Full-time, Commission

Experience:

  • Collections: 1 year (Required)
  • Management: 1 year (Required)
  • Customer Service: 1 year (Required)
  • FACS System: 1 year (Required)

Work authorization:

  • United States (Required)

Commission Only:

  • No

Additional Compensation:

  • Commission
  • Bonuses
  • Other forms

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Signing bonus
  • Paid time off

Paid Training:

  • Yes

Management:

  • Ops Manager

Typical start time:

  • 7AM

Typical end time:

  • 5PM

This Job Is Ideal for Someone Who Is:

  • Dependable — more reliable than spontaneous
  • Achievement-oriented — enjoys taking on challenges, even if they might fail
  • Autonomous/Independent — enjoys working with little direction
  • Innovative — prefers working in unconventional ways or on tasks that require creativity
  • High stress tolerance — thrives in a high-pressure environment