Business Office Director – Orthopaedic Practice

Define and articulate strategic direction of the business office in accordance with executive strategic plan. Define and monitor key statistical indicators to ensure that defined objectives are met in accordance with strategic plan. Provide guidance and leadership to departmental staff to ensure that daily job functions conform to defined objectives. Ensure that daily functions are completed in a timely manner to produce the maximum amount of reimbursement legally permissible. Handle disciplinary actions to ensure all FOI policy & procedures are being followed.

Key Responsibilities:

• Monitors daily performance and productivity of the staff via key statistical indicators and performance reviews (monthly audits) compiled by supervisory staff.
• Audits – Reviews monthly audits dashboards for all key BO revenue cycle components
• Productivity – Reviews weekly productivity statistics to ensure that department members are remaining productive and keeping up with the workload
• Weekly meeting with Business Office Management team to align weekly targets with quarterly goals.
• Weekly Ad Council meeting with other Directors to address FOI goals and identify any issues affecting department productivity.
• Biweekly Collections Committee meeting with Chiefs to address FOI goals and identify issues affecting department productivity that need Board approval or committee intervention.
• Handles appropriate disciplinary actions when needed. [Including personnel meetings, verbal warnings, written verbal warnings, written warnings and recommendations for termination.]
• Oversees workload volume to ensure backlog does not occur. [If a backlog is occurring in any area the supervisor should first assess the situation to find out why there is a backlog. A proposal on how to clear up the backlog should be presented to the Business Office Director for approval of putting the plan in to action.]
• Assist with the review of high dollar manual adjustments
• Ensures daily/weekly/monthly statistics are run and input in excel file for Collectors viewing.
• Provides expertise to staff as needed to problem solve. Questions from Supervisor/Management team should be in writing as well as response from Director in writing.
• Develops and maintains policies and procedures for the department.
• Ensures compliance with FOI policies, customer service and patient satisfaction.

Qualifications

• B.A. or B.S. in business related major preferred
• Finance, Accounting, Economics, Information Technology Management or Management
• Advanced Degree or Certification a plus (M.B.A, M.S.A, M.Acc, C.P.A, C.I.A)
• Healthcare Professional Certification a plus (CPC)
• Minimum of 3-years Healthcare Reimbursement Experience;
• Large Multi Specialty or Physician Surgical Experience a plus
• Minimum 2 years management experience for small to medium work groups (50 Minimum employees)

Job Type: Full-time

Experience:

• Management: 2 years (Required)

Education:

• Bachelor’s (Preferred)

License:

• CPC (Preferred)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off