Business Analyst / Project Manager

Company Profile:

Founded in 1992 and based in Atlanta, Safe-Guard Products is driven by the steadfast commitment to provide unparalleled service and the highest quality vehicle protection products to the automotive, RV, marine, and motorcycle/powersports industries. In their twenty-five-year history, Safe-Guard has grown to over 500 employees across the U.S., with a client roster of over 35 leading brands, who serve over 10,000 dealers, and protect over 11 million consumers under Safe-Guard contracts.

Safe-Guard’s mission is to provide products and solutions to the motor vehicle industry that drive customer retention and protect consumers from the perils of ownership. Safe-Guard is experiencing dynamic growth and has earned a stellar reputation from customers, partners, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of value-added technology, marketing, and training solutions, and 3) unparalleled client and customer service.

POSITION OVERVIEW: Business Analyst/Project Manager – Irvine, CA – Permanent

This position will be part Business Analyst, Project Management, and Client Relations. For the Business Analyst role the candidate will identify and communicate with client users to formulate and produce requirements specification to create process or report/systems based on those requirements. The candidate should also have project management skills in order to manage projects assigned to them. This includes interfacing with different organizations affected by the project including project stakeholders, consultants/vendors, and sponsors both internally and externally. This will be a client facing role and will require soft skills such as relation management and negotiation skills to drive tasks to closure in the best interest of the client.

ESSENTIAL FUNCTIONS:

• Document detailed business requirements including technical specifications for any given assignment. Candidate should leverage user stories and process flows as needed.
• Works dynamically with multiple stakeholders (internally and externally) to coordinate and gather requirements for reporting or project related tasks. Candidate should drive tasks to closure.
• Establishes appropriate governance and stakeholder involvement approaches for the project/s to ensure consistent and effective communication as well as issue resolution, if needed.
• May be responsible for business relationship management and influencing business partner requests and decisions through strong negotiation skills, and provide valued managerial expertise that support established standards (e.g., process, development, quality).
• Manages business sponsorship expectations, understanding business drivers and, when required, negotiates changes to project scope, timing or resources to ensure that strategic solutions are delivered.
• Interact with business users to define and analyze business requirements.
• Communicate business requirements and business process design to development team.
• Actively participate in business reviews to ensure compatibility with systems and feasibility overall.
• Analyze and make recommendations on improving existing business processes as needed.
• Lead all reporting gathering requirements and project plans for a specified client.
• Serve as liaison between IT and other functional departments on behalf of the client.
• Representative for the company in front of the client.
• Manages client communication and escalations.
• Works independently with little direction.

QUALIFICATIONS:

• Bachelor’s degree in IT or Business related fields.
• 2+ years work experience in Client Facing\Relationship role preferred
• 2+ years work experience in a Business Analyst role or Project Management role preferred
• Experience with business and technical requirements analysis and documentation.
• Project Management skills.
• Strong Negotiation skills.
• Be a self-starter.
• Taking lead for discussions and ability to pull a disperse team together to collect details of solution.
• Proven Relationship Management skills and heavy focus on building relationships. References will be required.
• Driven and go getter attitude.
• Excellent analytical and creative problem-solving skills.
• Excellent understanding of the organization’s goals and objectives.
• Excellent listening, interpersonal, written, and oral communication skills.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Proficient in MS Excel, MS PowerPoint, MS Word.
• Proficient in MS Visio, MS Project preferred

CORE COMPETENCIES REQUIRED:

• Teamwork/Collaboration: Support team members by establishing effective interpersonal relationships and cross functional partnering.

• Job Knowledge: Clearly demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards.

• Customer Experience: Communicate effectively with customers, advocate customer needs and initiate resolution

EOE STATEMENT:

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.