Project Manager, Onboarding

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Company: Salesforce
Location: San Francisco, CA 94105 (Financial District area)

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Job Category

Products and Technology

Job Details

Our team empowers the success of our TMP (Tech, Marketing and Product) employee & future Ohana through the content and programs we deliver. We ensure the success and engagement of our TMP Ohana by designing and delivering learning, innovation and culture programs that scale with the growth of TMP, our locations, and our acquisitions. As a Project Manager, you will report to the Manager of Onboarding on our Learning team under the TMP Innovation and Learning (TPIL) organization.

You will have the opportunity to support program logistics, scheduling and coordination for our flagship onboarding program, TMP Onboarding Week 1 & 2. This two week program is delivered back to back in San Francisco, as well as sessions being delivered in Seattle, Boston, and India. Your responsibilities will include managing all enrollment, communication and logistic support across all locations. You will become the expert in our back-end enrollment system on our internal Marketing Cloud platform. Half of your time will be in the classroom with new hires facilitating small activities and being the MC for our onboarding presenters.

This is an amazing opportunity to be part of a high energy, fast paced, work environment where new hires are your focus! We’re looking for someone that is focused, fast-moving and incredibly organized in their work. Someone who gets excited about sharing their expertise with new hires and enjoys being a catalyst for change in a program that requires teamwork. Multitasking with a focus on the details and a drive towards excellence will be key in the success of this role.

Responsibilities

  • Ensure all coordination activities for our TMP Onboarding Week 1 & 2 are completed and well-managed – including ordering all food, logging tickets with IT and facilities (and ensuring completion), and monitor overall success of coordination activities
  • Manage day of logistics for each training; prepare daily materials, room setup, manage catering deliveries
  • Send calendar invites, reminders, pre-program work, manager notifications, post-event communication with the use of our internal tools such as Marketing Cloud.
  • Creating checklists for training rooms, keeping an inventory of materials and organization of storage room
  • Maintain internal team site with all relevant course information, schedules, videos, and overall content
  • Manage the end-to-end operations internal Salesforce systems including generating reports
  • Strong facilitation skills for activities in TMP Onboarding Week 1 to ensure new hires understand TMP, Salesforce culture, products and more
  • Contribute to process initiation, improvements and optimization for operations functions
  • Meet with presenters and/or facilitators for course & learning events as the POC for all needs with scheduling, keeping content updated and more
  • Proactively look for opportunities to meet internal customer and all stakeholder needs
  • Develop strong partnerships within the TPIL Team, across Technology Marketing Products, the corporate training group and human resources to optimize training functions, and to leverage best practices
  • Actively work with our engineer community to decipher new hire needs and recruit Subject Matter Experts to join our team of internal instructors and content developers

Required Skills/Experience

  • BA/BS degree or equivalent work experience
  • Thrives working in a high-tech company
  • Doesn’t need a ton of supervision – self-starter and problem solver
  • Enjoys presenting to and facilitating large groups
  • Strong working knowledge of Google Applications, including Gmail, Google Drive and managing multiple Google calendars (and not afraid of getting hands dirty learning new tools)
  • Incredible self-motivation and ability to organize work and juggle many small details.
  • Proactively communicates with team and stakeholders, ensuring that all work is well-managed without supervision
  • Excellent written and oral communication skills
  • Experience carrying an operations workload, juggling multiple competing business priorities, and working under tight deadlines
  • Outstanding organizational, interpersonal, relationship building skills conducive to collaboration
  • Work well in a cross-functional, matrixed environment

Desired Skills

  • Working knowledge of learning management systems (LMS)
  • Knowledge of Salesforce.com application
  • Project/Program Management Experience
  • Basic accounting – generating metrics reports, purchase orders, statements of work
  • Some facilitation in group settings

Accessibility – If you require accessibility assistance applying for open positions please contact the Salesforce.com Recruiting Department .

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.