About the Job:
This position is the primary point of contact with all clients assigned to the Discovery Solutions Team and ensures consistently superior client service standards at all times.
This person oversees and coordinates multiple projects and strategizes best practices to accomplish client goals and meet client deadlines. The Discovery Solutions Project Manager operates as a liaison between internal teams to manage client requests.
Job Responsibilities:
- Primary point of contact with clients and ensure consistently superior client service standards
- Directly oversee, coordinate and track project progress and workflow from initiation to production for multiple projects
- Serve as an e‐discovery consultant who plans and strategizes with client on how to process data and leverage technology to accomplish project goals
- Manage client requests, including but not limited to: receipt of data, data processing, release and setup of data to online review tool, support with online review tool, and production management
- Coordinate efforts across multiple operational and support project teams, ensuring inter-dependencies are not missed, project priorities are negotiated, and shared resources are employed effectively
- Serve as liaison between company, clients, and 3rd party vendors to manage and consult internal teams to create and deliver the right solutions
- Receive and respond to client inquiries, gather information necessary for troubleshooting client questions, act as link between client and internal teams, including Data Processing and Data Hosting
- Anticipate client needs and proactively provide assistance to clients to ensure client expectations are being met
- Identify opportunities to for add‐on services for clients
- Develop strong, long‐term client relationships to drive repeat business and obtain client references
Qualifications:
- 2‐3 years of experience in the legal field in e‐discovery, litigation support, paralegal, attorney or review project management required
- 2‐3 years of experience with direct client contact in a professional environment, strong technical and project management skills, or account management in a technical environment
- Excellent verbal and written communication skills, professional demeanor and ability to multi‐ task in a fast‐paced environment
- Strong critical thinking skills and the ability to efficiently gather and process information for problem solving and troubleshooting requests from clients
- Strong technological skills related to e‐discovery platforms required (Relativity and LAW Pre‐ Discovery)
- Ability to organize and prioritize tasks in a fast‐paced, high growth atmosphere without sacrificing quality of client service
- Contribute to and encourage a team environment with other internal departments to meet and exceed client expectations
- Bachelor’s degree required, JD a plus
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