$89,000 – $93,450 a year
- New York City is home to approximately 1.64 million older adults, and the Department for the Aging (DFTA) is committed to helping them age in their homes and communities. The mission of DFTA is to eliminate ageism and ensure the dignity and quality of life of diverse older adults. DFTA also works to support caregivers through service, advocacy, and education.
- Receive complaints and determine whether SADC complaints are investigated by the Office. Make necessary referrals to other government entities.
- Notify complainant, SADC, MLTC, NYSOFA, New York State Office of Medicaid Inspector General (OMIG), New York State Department of Health (NYSDOH) and other related parties of the complaint and complaint status.
- Review and approve investigation reports, recommendations, and corrective action plans.
- Notify MLTCs when a SADC or MLTC files a notice of appeal or perfects its appeal.
- Identify complaint trends and issues related to the Office.
- Provide administrative and technical assistance to older adults and families, DFTA staff, MLTC plans, SADC providers.
- Respond to a high volume of calls related to SADC such as complaints, requests for information from the public, potential SADC providers, DFTA staff, and elected officials.
- Develop and maintain effective working relationships with other NYC agencies, OMIG, NYSDOH, MLTC plans and others entities involved with SADC issues.
- Develop special projects, emphasizing local and state involvement and collaboration, to address critical SADC issues.
- Stay abreast of laws, regulations, policies, procedures and actions affecting older citizens and SADC programs.
- Serve as a resource to the public, legislators, and DFTA staff as it relates to SADC issues.
- Gather, analyze and report data on SADC complaints and registrations to the Assistant Commissioner of Direct Services on a weekly and monthly basis and to DFTA leadership, NYC Council Members, and other entities as needed.
- Conduct outreach to help the community understand the SADC services.
- Develop and implement standard operating procedures (SOP) for the Office.
- Oversee the work of the SADC Ombuds team and provide feedback as necessary.
- Perform related duties as required and assigned by Assistant Commissioner of Direct Services.
DFTA was designated as the SADC Ombuds Office (“Office”) through Local Law 9 of 2015. The Office is charged with registering all social adult day programs operating in New York City and receives and responds to SADC-related complaints or inquiries. The Office is authorized to issue civil penalties for violations of the NYS Office for the Aging’s Social Adult Day Program Standards.
The Director is responsible for the oversight of all activities related to the implementation of Local Law 9 of 2015/2018 which mandates all Social Adult Day Care programs operating in NYC to register and update their registration with DFTA – SADC Ombuds Office and adhere to the New York State Office (NYSOFA) Standards and municipal rules and regulations. The director will be responsible for the promulgation of all associated Rules to Local Law 9 of 2015/ 2018, and coordination of all efforts with State and City Agencies, Managed Long Term Care (MLTC) plans and the community. The director manages a team consisting of two Registration and Update Specialists and one Associate Investigator.
2. Education and experience equivalent to “1” above. However, all candidates must have one year of experience in the field of aging and one and one-half years of experience in an administrative or managerial capacity.
- Bachelor’s degree in public administration, pre-law, pre-law, counseling, or related human service field and a minimum of 5 years professional experience in areas such as research, investigation, incident management, quality assurance, litigation and working with adults with disabilities (cognitive, emotional, psychological, and/or physical). A minimum of 5 years management experience in a program setting or quality assurance.
- Knowledge of federal and state laws, rules and regulations regarding social adult day care, long-term care, and Medicaid.
- Knowledge of incident management and incident management review.
- Working knowledge of computers and skills in using personal computers for word processing, spreadsheet, presentation software, email, and Internet.
- Skill in making public presentations and speaking before legislative groups, community organizations, public, etc.
- Ability to establish and maintain effective working relationships with local officials, legislators, SADC providers, state and local government agencies, and the general public.
- Ability to conduct training and to make presentations utilizing methods that fit the needs to different groups.
- Ability to communicate effectively, in written and oral forms, with a wide variety of people.
- Ability to organize the work and exercise independent judgment with minimum supervision.
- Ability to mediate varied problem situations.
- Possess the visual acuity to prepare and use data or figures, to read extensively, and to operate a computer.
- Excellent writing skills.
- Possess tact, diplomacy, sound judgment, initiative and discretion.
All current City Employees may apply by going to Employee Self Service (ESS) http://cityshare.nycnet/ess
Click on Recruiting Activities/Careers and Search for Job ID #425024
All other applicants, please go to http://www.nyc.gov/careers/search and search for Job ID#425024
Please do not email, mail or fax your resume to DFTA directly.
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