CATHOLIC HOSPICE INC.

DIRECTOR OF PERFORMANCE IMPROVEMENT & EDUCATION

MUST BE A REGISTERED NURSE IN THE STATE OF FLORIDA

FULL TIME POSITION IN MIAMI LAKES

Summary & Objective

The Director of Performance Improvement and Education is responsible for overseeing quality assurance and medical records. The Director of Performance Improvement and Education is responsible for developing, implementing and evaluating the clinical nursing skills of Catholic Hospice nursing staff and providing staff education and community in-services.

Essential Functions

• Plans, develops, coordinates and implements the QAPI program, including but not limited to quality assurance, performance improvement, medical records, and regulatory compliance.
• Ensures that data-driven performance management and quality improvement programs are designed and implemented in a manner that aligns with an organization’s overall strategy.
• Works with top executives to develop performance improvement programs that support long-term goals.
• Measures and evaluates data to determine the ultimate impact of the programs on both the medical operation and the health of patients.
• Develops in collaboration with other staff the preparation and development of the Quality Improvement Plan for the organization.
• Responsible for analysis of patient satisfaction and related activities as part of the quality program; participate in the planning and implementation of activities for managing patient satisfaction.
• Acts as a resource for all staff in the organization on quality management and performance improvement techniques.
• Directs the education department while assessing and planning the ongoing education needs with emphasis on compliance and competence.
• Develops and manages new employee orientation in conjunction with the Human Resources Department.
• Oversees all activities related to clerical support for the Quality Assurance/Performance Improvement and Health Information Management Departments.
• Assists in the policy and procedure development of the clinical educational program.
• Performs duties of Infection Control Nurse by collecting data, teaching and providing OSHA required topics and preventive measures.
• Assesses and plans the ongoing educational needs, with an emphasis on the clinical skills for nursing, for CHI staff and appropriate staff of outside agencies/facilities with which Catholic Hospice has cooperative or contracted agreements.
• Collaborates with the Nurse Educator in developing and coordinating the orientation process for new clinical employees and/or for contracted facilities/agencies.
• Develops and maintains educational materials and orientation manuals, especially related to clinical nursing skills.
• Participates in Quality Improvement studies as they relate to continuing education and the educational needs of the organization.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Other Duties

• Collaborates and coordinates sharing of information with appropriate personnel organizationally, and with other agencies regarding findings, surveys, regulations.

• Establish and maintain effective partnerships across organizational boundaries.

• Obtains the necessary information from attendees at educational events and seminars to facilitate giving Continuing Education Credit/Certificates of Attendance.

• Mentors completion of nursing staff field competencies by observing and giving evaluation feedback to supervisor during introductory period.

• Coordinates several projects at the same time while prioritizing competing demands on time frames.

• Ability to synthesize complex or diverse information.

• Must handle sensitive information and maintains confidentiality.

• Maintains knowledge of industry trends and clinical standards and insures compliance.

• Promotes and oversees safety and security procedures and uses equipment and materials properly.

• Serves and/or participates in the Safety Committee.

• Typically solves problems by considering courses of action within the framework of management’s goals and standards.

• Typically expected to provide status reports to Senior Management.

• Educates staff and respond to families regarding questions pertaining to Hospice reimbursement issues as the needs arise.

• Participate in educational activities related to hospice and palliative care.

• Ability to travel to any location throughout South Florida and expand territory as business needs dictate.

• Promotes positive employee engagement, teamwork, mutual respect and safety work practices.

• Maintain your required licenses, certifications and mandatory skill updates.

• Comply with all policies, local, state and federal laws and regulations.

• Provide other duties of healthcare team member.

• Perform other duties as assigned.

Supervisory Responsibility

• May serve as an interim department leader depending on need

Knowledge & Experience Requirements

• Clear and Active Registered Nurse license to practice in the state of Florida.

• Bachelor’s Degree in Nursing or related field required. Master’s Degree Preferred.

• 2-5 years of experience in quality improvement, utilization review, or some form of regulation implementation required.

• Experience in a Hospice or Home Health agency preferred.

• Must have knowledge of computer office/clinical software.

• Must be able to read, write and understand the English language.

Physical Requirements

• Must be able to lift and/or move up to 50 pounds and push/pull up to 250+ pounds, walk, climb stair or ladders, stand on feet for extended periods of time, etc.