We are a special venture within a large established company. We “re-write the rules” and define our own standards for success. We have access to the resources of a Fortune 500 with the velocity of a startup. Our team is high-powered and committed: we expect the same from every person we hire. Our industry is at the beginning of a transformational shift and we intend to lead it.
We are building products and services to help both organizations and people succeed and grow in their professional endeavors, and we are looking to add an outside the box thinker to help bring us to market.
The Lifion by ADP program is looking for a dynamic, motivated, client-focused, and experienced individual to help drive our first client engagements. Reporting to the Operations and Growth Lead, this person will lead the implementation process, (both technically and strategically) assist in the initial client screening process, and ensure clients are successfully onboarded. The candidate will also be responsible for the tactical and operational support of the client engagement ensuring that all needs of the client are met.
The candidate will have the ability to influence and rewrite our implementations and support functions, so having a self-starter attitude is key. This person will combine a deep & hands-on understanding of ADP, our implementation and support services, and will assist in our implementation and support processes.
Responsibilities
- Bring ADP next generation HCM solution to the first set of clients
- Help support pilot-related process, create detailed assessments of clients’ current solutions and needs & translate it to the Lifion by ADP solution, map the gaps, and help decide which candidate is best for pilot
- Work with product team to help identify implementation tools that will allow the process to be effective.
- Develop the Lifion by ADP implementation plan, and follow through the implementation process through completion of a successful launch, while engaging with key stakeholders to ensure we meet our timelines
- Project management of the day-to-day operational and tactical activities, map out issues, prioritize and work to resolve them
- Create and maintain product and operational related issues log, reporting on status as required by program structure and provide feedback in a format that this role creates and structures
- Be the client expert, understand their HR business functions and processes, communicate their needs to product teams
- Help to build and improve the implementation, training methodologies and the tools needed for future implementations
Required Qualifications:
- 7 years of related experience
- Experience working with close technology partner relationships (Product, Software Development)
- Previous experience, managing client life cycle, from implementation to rollout and customer success management
- Extensive knowledge of SaaS implementation processes (data conversions, configurations)
- Experienced working in a dynamic environment, with start up mentality and enjoys defining the rules from the beginning
- Project management skills and mindset with ability to prioritize tasks and reduce risks
- Have a strong desire to re-define what’s done today
- Strong communication skills
- There will be 50% travel for the first 6 months and then 25% – 30% travel
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Command a solid understanding of the current ADP implementation process for Workforce Now HR and Payroll
- 5 plus years experience in HCM products
- Articulate the pain points for implementation teams and customers
- Continuously identify areas to improve the process and diligently strive to resolve them
- Have a strong desire to re-define what’s currently done
- 5 plus years of ADP Implementation Experience of WorkForce Now implementations (100 EE+)
We’re designing a better way to work, so you can achieve what you’re working for. Consistently named one of the ‘Most Admired Companies’ by FORTUNEÂŽ Magazine, and recognized by DiversityIncÂŽ as one of the ‘Top 50 Companies for Diversity,’ ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. “Always Designing for People” means we’re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
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