Sr. Scrum Master

ParTech, Inc. is seeking a Sr. Scrum Master to join our Brink Point-of-Sale (POS) software delivery team. This position is more than a traditional role and requires someone who is passionate, knowledgeable of the POS industry and motivated to deliver world-class technology solutions. The successful candidate for this position will be actively working on one of our product delivery teams and helping lead the team through the agile lifecycle, shepherding the process. This includes working with internal partners and stakeholders to remove roadblocks, reporting on team performance, organizing product backlogs, and acting as a player/coach. The successful candidate will understand business needs and work closely with the product owner to ensure the team can implement software solutions effectively.

Brink is a next generation, cloud-based POS system for the restaurant industry that is quickly becoming a market leader. Our Brink team is a cohesive group of high performers that are obsessed with building the best modern, mission critical systems that help our restaurant customers achieve the success, grown and innovation they aspire to. As a robust, distributed, multi-platform system, Brink POS exposes team members to a number of different types of software delivery including web and Windows client, server, cloud, database, and third-party software and hardware integrations.

PAR Technology Corporation is the parent company for three wholly owned business units providing systems and services for both government and hospitality sectors. PAR’s largest business unit, Restaurant & Retail Systems (ParTech, Inc.), is the world’s leader in technology products and service integration solutions for the restaurant industry. With revenues of approximately $150M, this unit serves many of the largest restaurant companies in the United States and around the world.

JOB RESPONSIBILITIES

• Coach team members and shepherd the process in an agile governance framework by leading all Scrum ceremonies and organizing the product backlog with the assistance of the Product Owner.
• Motivate the software delivery team and pushes for changes that will ensure higher quality and timeliness of deliveries.
• Ensure the definition of done is strictly followed.
• Partner with the software delivery team to proactively identify issues, mitigate risks and ensure sprint commitments are kept.
• Track, provide analysis and report comprehensive performance and quality metrics for the software delivery team.
• Identify and act on opportunities to improve efficiency across the software delivery team.
• Maintain a close relationship with the Product Owner and organize the backlog for the software delivery team.
• Work across the organization as needed to remove roadblocks that are impacting the software delivery team.
• Manage JIRA sprints and monitor burndown, velocity and overall success delivering on commitments.
• Oversee advancement of team tasks while leveraging technical know-how to identify implementations that are going off-track to ensure they recover.
• Provide coaching and assistance as needed to ensure the Product Owner produces top-quality user stories with clearly defined acceptance criteria.
• Learn the product to increase the value provided to the software delivery team.
• Attend and lead meetings; provide project status reporting to management; assist with testing scenarios and validate successful outcomes.

KNOWLEDGE AND SKILLS

• 5+ years of experience as a Scrum Master in the software industry, ideally with experience in POS, or equivalent experience.
• Scrum Master certification highly desired.
• Experience in all phases of product, software, and testing life cycles.
• Able to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.
• Strong investigative, analytical and interpersonal communication skills, with the ability to work independently with minimal supervision or as part of a team.
• Technical experience with custom-built software applications, scripting languages (Powershell, python, etc.), SQL Server, and AWS technologies or similar.
• Expert knowledge of Agile delivery tools (e.g. Jira, Confluence).
• Able to purposefully identify risks, and drive action to mitigate and resolve issues.
• Proven technical experience working with software delivery teams including Windows, modern web sites, DevOps, and client/server solutions.
• Familiarity with all types of technical documentations (process maps, BRDs, system diagrams, user experience, application maps, test plans, user stories, etc.)
• Strong organizational skills and the ability to handle a vast array of information.
• Experience leading all Agile ceremonies including sprint planning, review, demo, stand-ups and retrospect’s.
• Strong written, oral and visual communication skills.
• Proactive communication style; ability to question, clarify and document.
• Passionate about building next-generation technologies, enjoys fast-paced environments, and loves to innovate.

NOTE: This job description is intended to be illustrative of the position’s duties and should not be construed to be an exhaustive statement of the essential functions of the job.

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