Project Manager

Summary of Essential Job Functions

Role and Responsibilities

The responsibilities and job duties of the Project Manager position is as follows:

· Plan, organize and direct all call center personnel with daily, weekly and long term sales objectives

· Ensure that all company estimates are both accurate and delivered quickly (within 4 hours)

· Set sales objectives for each call center personnel, and monitor progress toward each sales goal

· Review all outstanding company estimates on a daily basis to ensure through and professional follow up. Meet with estimating representatives as needed to ascertain reasons for late or inadequate estimate follow up

· Answer Incoming calls as needed

· Provide assistance with customer complaints and/or issues

· Organize and manage consistent sales meetings to discuss progress toward company sales objectives and all issues .

· Review Records to ensure each representative has input clear and concise notes regarding the status of each estimate

· Provide Information to management continuously regarding how to build long term and loyal customer relationships

· Creating an environment where effective customer service can flourish

Additional Responsibilities

– Investigates and resolves customer complaints/warranties.

– Answer questions about products.

– Does follow-up calls on estimates.

– Must give Weekly Progress Report to Management.

– Customer survey calls.

– Email data base collection.

– Other duties as deemed by Management

Abilities Required

-Must have excellent customer service skills and good phone skills

-Must be able to use a computer, email, etc.

-Good communication skills required

Job Type: Full-time

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off