Program Manager

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Company: Kaplan
Location: Remote

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The Program Manager position is responsible for successfully delivering client projects according to the defined scope, schedule (timeline), and budget (costs). Responsibilities include driving internal and external cross-functional teams to establish an integrated schedule, collaborating with stakeholders to gather technical and business requirements, and resolving cross-functional issues. The Program Manager collaborates with Academics, Operations, Technology, Learning Science and Psychometrics, Content Services, Marketing, Sales and external contractors and partners as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide high-level customer service to client, project management

  • Manage project timelines according to scope, monitor critical path activities and anticipate/mitigate roadblocks to meeting deliverable deadlines

  • Use standard tools (decision log, risk log, action items) and technology program management tools to organize the projects

  • Communicate continually with internal team members and external client contacts

  • Facilitate client and internal meetings, documenting program status and issues to ensure all stakeholders’ needs are being met and communicated

  • Ensure client deliverables/assets are organized and submitted on time

  • Complete formalized risk management processes, forecast project risks, and communicate those to key company stakeholders

  • Coordinate work of project management team members, as appropriate

  • Escalate issues as necessary to supervisor and cross-departmental resources

  • Create processes and procedures for scaling program management

  • Other duties as necessary

EDUCATION REQUIREMENTS:

  • BS/BA degree in a relevant discipline

CERTIFICATES, LICENSES AND REGISTRATIONS:

  • PMP certification, preferred

MINIMUM EXPERIENCE, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

  • Minimum 5 years’ experience in a project or program management role

  • Strong knowledge of Office and Google Suite tools (Word/Docs, Excel/Sheets, Power Point, etc.)

  • Experience in the education or assessment industry preferred

  • Strong verbal and written communication skills

  • Extremely strong interpersonal skills

  • Proven ability to manage time across multiple projects

  • Proven organizational skills

  • Ability to work independently and manage own schedule