Eagle Tele-Services is seeking a dynamic, compassionate, organized Human Resource Manager. Our employees are the most important to us and your #1 focus is their success. You will join our fast-growing team and promote our goal chasing culture and help our team members reach their full potential through exceptional customer and employee experiences. Your leadership, daily activities, fast-paced nature, and extreme organizational efficiency…yep we said “organized” again…will help ensure Eagle’s current and future successes!
You will be our go-to person for all things human resource related. The Human Resources Manager will be part of the leadership team working in partnership with the General Manager and management team contributing to the overall success of Eagle Tele-services operations. You will build relationships, coach and influence employees, and liaise with management across the business.
You’ll play a crucial leadership role in the management team as well as impacting an employee population of hundreds of team members. On a daily basis, you will lead and be involved in employee relations, compensation, talent acquisition, learning and development, payroll and attendance.
As a potential candidate, you should know… Eagle Tele-Services is FAST! We are fast growing, fast moving, and fast at chasing our goals. We embrace our core values of: Commitment, Urgency, Diversity, and Teamwork. If these resonate with you and you are a fellow goal chaser, please read on and check out the key deliverables and qualifications for this role.
YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU ARE…
- A strategic thought partner for the management team to maximize employee engagement: in service to exceptional operational performance.
- Partner with hiring managers to effectively onboard new hires to set them up for success in their career with Eagle Tele-services. This may include facilitating new hire bootcamp, setting them up in our HR Systems, answering on-boarding questions, etc.
- Be the go-to person for employees to get guidance or support related to our people practices and systems.
- Provide coaching and guidance to our leaders using Eagle Tele-services vision and values to help them effectively apply our company practices, particularly around performance feedback, employee relations, and development discussions.
- Develop and implement innovative employee development and engagement initiatives in support of, and in partnership with, the business, i.e. training programs, culture events, and roundtable discussions, etc.
- Partner with cross-department and cross-functional teams to create and implement process improvements and other special projects as they arise.
- Conduct investigations of employee relations issues in alignment with Eagle Tele-services’ standards, values, and leadership principles.
WE’RE EXCITED ABOUT YOU BECAUSE YOU…
- Have a B.S. or B.A. and 7+ years of Human Resources experience with progressive career development, including 5+ years management experience.
- Bright, Kind, and Goal orientated and deeply share our values of commitment, urgency, diversity, and teamwork.
- Are naturally inquisitive, resourceful, and resilient. You have grit.
- Effectively manage the details as you work towards the bigger picture.
- Have the ability to handle multiple projects and prioritize your work without compromising quality or the experience you are working to deliver.
- Are excited about ambiguity because it’s an opportunity to get creative and challenge assumptions.
- Have the confidence to ask thought-provoking questions and give hiqh-quality feedback to anyone with a high level of integrity.
- Are an effective communicator and know how to make yourself easily understood and make others feel heard.
- Have high level of knowledge of HR policies and laws including FMLA, Leave of Absences, and other HR related laws.
- Have the ability to weigh pro’s and con’s of a situation and make a sound decision/form an opinion objectively and discretely.
- Have experience with a wide-variety of systems and tools (MS Word, Excel, Power Point, G Suite and Adobe).
We’re committed to your success, and will provide you with an on-boarding and training period at Eagle Tele-Services. Here, you’ll find opportunities to grow and learn. As we rapidly expand, we’ll give you the tools that you need to excel. We’ll also offer you competitive benefits and predictable scheduling – we know your life outside of the office is important.
We recognize as Eagle Tele-Services grows, so must our team and its development. We are a forward-thinking company that delivers exceptional customer service using a rich mix of innovation, education, and urgency. If these traits sound familiar to you, the position description speaks to you, and our mission inspires you, then we would love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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