Global Head of Asset Servicing Client Service (Buffalo, NY)

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Company: CITI
Location: Getzville, NY

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The Asset Servicing department is an integral part of the ICG O&T division and has responsibility for processing Corporate Actions and Income events for Firms and clients positions. It is one of the highest risk areas within operations. The unit provides client-orientated support to both the front and middle offices and utilises all processes of the other areas of operations.

The department supports, Prime Brokerage, Stock lending, Firm trading desks, Stock Lending, Repo, SWAPS for both Equity and Fixed Income.


Key Responsibilities:

  • Enhance Asset Servicing Global Client Service structure and framework model for all clients.
  • Build and communicate strategic vision supporting being the best for our clients
  • Create a market leading support and product offering for Asset Servicing globally
  • Establish a governance and feedback processes
  • Tailor service delivery to meet client needs whilst balancing scalability, control and cost
  • Build relationships with Global stake holders
  • Work in partnership with stakeholders, Ops and Technology to deliver client enhancing products in the Asset Servicing space such as swift messaging, Repo Away.
  • Key lead and active participant in the ASPEN strategic development programme
  • Provide senior representation for Asset Servicing at client visits/calls
  • Manage and lead a global team of 8
  • Responsible for people development and career progression
  • Develop existing metrics for Internal and External breakdowns
  • Create client specific metric reporting
  • Identify and resolve themes from metric reporting which will reduce query volumes and improve accuracy of processing Income and Corporate Actions events
  • Create and develop monthly scorecards and metric pack
  • Track progress of actions and benchmarks set following theme analysis
  • Attend business forums and meetings as created by the business areas (weekly, monthly)


Development Value:

  • This is a great opportunity to work in a high risk, highly complex environment
  • Direct exposure to clients
  • Opportunity to drive change and be the best for our clients
  • Exposure to multiple business areas.
  • Exposure to senior management across various internal departments.
  • Opportunity to build networks


Knowledge/Experience:

  • Experience in Asset Servicing
  • Experience dealing with seniors at Director/MD level.
  • Experience of direct client interaction
  • Ability to build strong working relationships
  • Experience of managing and leading remote teams/supporting global business areas.
  • Exposure to managing tactical and strategic initiatives
  • Risk management experience.
  • Experience of producing senior management presentations/scorecards
  • Experience of performing theme analysis, developing action plans and measuring outcomes.


Skills/Competencies:

  • Client focused
  • Ability to travel as required
  • Excellent communication skills required to negotiate at a senior level and to articulate complex recommendations and flows.
  • Excellent problem solving skills.
  • Able to articulate and demonstrate strategic vision
  • Ability to create professional management presentations/scorecards to be used at a very high management level.
  • Professional – dealing with Business heads and clients directly
  • An ability to drive and implement change.
  • Self-motivated
  • Goals-focused and results-driven.
  • Excellent interpersonal skills.
  • Thorough understanding of the strategic direction of the business.
  • Be cost aware and drive improvement/efficiency.


Qualifications:

  • Degree level or with equivalent industry experience

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