Director of First Impressions

Job Summary

The Director of First Impressions (DFI) must understand that to run effectively and efficiently, a Business Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Business Center.

The DFI will be responsible for the appearance of the Business Center common areas. They will ensure the office is neat and prepared for business. The DFI will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and are swayed by enthusiasm.They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones.

The DFI will assist in the management of the office by providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Business Center.

These are the standards a well-above-average performer will maintain or exceed:

• Answer phone properly with warmth and friendliness
• Greet everyone with a smile—be positive and cheerful
• Assist management team
• Help to share Market Center value story.

Responsibilities and Duties

Essential duties and responsibilities

• Answer the phone correctly
• Properly route phone calls
• Greet everyone in a positive manner
• Assist management team
• Receive and sort mail and deliveries
• Maintain appearance of reception area

Qualifications and Skills

Knowledge/Skills

• Positive attitude
• Great verbal and communication skills
• Neat, clean, professional appearance
• High school graduate
• Phone skills and experience
• People skills and experience
• Computer skills

Job Type: Full-time

Salary: $9.00 to $10.00 /hour

Experience:

• Customer Service: 1 year (Required)
• Receptionist: 1 year (Required)