Customer Success Manager

Company Overview

At Funraise, our goal is to put both the funds and the fun in fundraising. As a growing startup, we seek out nonprofits that need a technology boost and provide them with the most useful, user-friendly fundraising tools in the industry. Every day, we work hard, win together, and celebrate the impact that our customers make with our help. (Warning: we go through a lot of confetti.)

We are looking for a Customer Success Manager to join our team. You will be responsible for building and maintaining relationships with nonprofit organizations. If you believe in putting the customer first, are tech savvy, and have a passion for social impact, we want to speak with you.

Responsibilities

• Ensure organizations are maximizing the Funraise platform to achieve their business goals.
• Serving as the customer’s primary point of contact for any questions, exceeding organizations’ expectations
• Providing a thorough onboarding experience to set a customer up for success
• Becoming an expert in the Funraise platform
• Recognizing strategic opportunities to upgrade a customer’s account
• Sell additional features to expand revenue from current customers
• Maintain world-class retention rate

Requirements

• BS/BA degree or equivalent in account management/customer success role
• 2-4 years of experience in account management, customer success, or sales role
• Proven ability to provide exceptional customer support in a customer-facing role
• Standout communication skills through written, verbal, and nonverbal methods
• Exceptional interpersonal skills, with the ability to work with dynamic personalities
• Passion for building and maintaining long-term relationships
• Ability to work well in a fast-paced, entrepreneurial start-up environment
• Team player

Bonus Points

• Experience with SaaS platforms
• Experience with Salesforce CRM
• Experience with Intercom
• Experience in the nonprofit sector

Core Values

• We are Tenacious
• Customer Impact Focused
• Team Over Self

Benefits and Perks

• Funraise offers group medical and dental insurance to all regular, full-time employees.
• Funraise offers an HSA with the Blue Shield Bronze plan.
• Funraise provides its full-time employees with the opportunity to participate in a 401(k) Plan.
• FunRaise will also make safe harbor employer contributions to your 401(k) up to 100% of contributions on the first 3% deferred, then 50% of contributions from 3% to 5%.
• Unlimited PTO
• Paid Parental Leave
• Casual dress code
• Free snacks
• Company paid meals and happy hours once a month
• Free parking

Disclaimer

The above job description is meant to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.