QueensGiant is an emerging advisory firm based in NYC which is progressively establishing a sound problem-solving repute through robust analytical thinking, and years of well-grounded expertise in institutional trading, capital raising and strategic advisory. At QueensGiant, our dynamic team successfully participated in transactions spanning three continents, totaling many billions of dollars. Examples include private debt and equity transactions, whole loan sales, securitizations and multiple advisory assignments.
We are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.
Responsibilities:
* Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
* Develop open and effective channels of communication with each client that can be employed by other departments as well
* Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
* Encourage revenue growth by inspiring clients to purchase accessories and additional services
* Become the reliable point of contact for each customer that is required to establish a strong business relationship
Requirements:
* Proficiency in MS Office with expertise in Microsoft Word, PowerPoint and Excel
* Ability to analyze and revise operating practices to improve efficiency
* Detail oriented and comfortable working in a fast-paced office environment
* Exceptional communication skills
* Superior organization skills and dedication to completing projects in a timely manner
Job Type: Full-time
Salary: $59,000.00 /year
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