Associate Director of Identity and Access Management

Req ID: 83832

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Associate Director of Identity and Access Management to join our team in Plano, Texas (US-TX), United States (US).

• 12+ years of experience in the field of IT services with over 8+ years of experience in Identity and access management
• 5 years’ experience of managing IAM support projects, support team management, SLA management
• 3 years’ experience of managing IAM development projects, including custom .NET application development
• 3 years’ experience managing and leading a team.
• Familiar with HIPAA and SOX requirements for operational and development support
• Should have certified ITIL V3 certified and experience in service delivery
• Should have experience in ITIL service delivery reporting specific for IAM projects
• Should have prior experience managing multiple IAM support products for off the shelf solutions including Okta, SailPoint, CyberArk, Caradigm, Imperva and other IAM vendor products

• Manage transition to revised SLAs within new ITSM solution to ensure well documented knowledge base, assignment groups, on-call definitions, and overall alignment to contracted requirements.
• Collect and update documentation for in scope supported IAM processes, solutions, components, and dependencies and define ongoing processes to maintain updated documentation, including within the CMDB where applicable
• Oversee IAM ITSM in-take process, and related ITIL processes including reporting with the ability to facilitate continuous improvement through leadership and innovative collaboration
• Manage global IAM team including on-call rotations to cover extended service hours and facilitating cross training where possible
• Establish and maintain defined IAM system operational (Level 2) and Enhancement (Level 3) daily tasks and measure completion to ensure compliance with contracted requirements
• Responsible for Steady State support delivery, reporting, and customer satisfaction
• Facilitate operational transition from related IAM project teams to enforce quality of delivery and act as acceptance stage within project management

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.