OneMain, the largest non-bank lender in the United States, has been helping consumers take care of life’s expenses through personal loans for over 100 years. This position will manage the delivery of new products – acting as a center point for the key functions; strategy, technology, operations and analytics. This leader will be the subject matter expert on all aspects of our on-line originations/Omni-channel products. He/she will participate as a key contributor with leaders on identifying strategies for new products, versions, and testing. Working very closely with the Full Digital Close leader on all aspects of the development, design and delivery this leader will orchestrate all the trains associated with design and delivery – and with all complex product design there are many. Working closely with the Scrum Master, understanding testing & design schedules as well as connecting delivery with meeting the business goals. That connection – all the critical delivery aspects and how they connect to the business goals is a critical aspect of the role. Seeing the big picture but also being able to connect it to all the very detailed pieces of delivery. This leader will manage the most key aspects of bringing products to market – understanding all the pieces, how they are connected to delivery on-time and on strategy. be responsible for shaping product strategy and roadmaps for consumer digital product platforms that have a direct impact on customer experience. This includes the OMF Digital channel, the mobile application, the branch network and how each of those channels interact with each other and the consumer. They must be able to communicate with all areas and levels of the initiative, including executives, product management, marketing, technical teams, and external vendor contacts.
Responsibilities
- Develop and oversee delivery roadmap, including feature enhancements.
- Manage end‑to-end product roadmap plans with predictability and high quality.
- Serves as scrum master in the technical development across the user experience.
- Assign and communicate weekly status updates to senior management.
- Oversee the analysis of industry trends and competitive landscape, including growth opportunities to identify customer pain points and help shape the Digital user experience.
- Use consulting toolkit to think through complex problems in a commercial, structured way.
- Develop the user experience and implement the ability to lend Secured loans online.
- Create the ability to offer ancillary products via the online offer selection and loan closing process.
- Expand our digital experience and technology to include both existing customers and prospects.
- Highly collaborative role requiring leadership across business, technical, and senior stakeholders to identify new opportunities to improve current capabilities and user experience.
- Manage cross-functionally with Operations teams to combine Digital capabilities and current Branch based capabilities to develop a customer focused OMNI channel set of experiences.
- Ability to digest Digital Strategy and translate that into workable requirements for the technical teams.
- Create cohesive, compelling, and fact-based presentations, translating the benefits of technology into easy to understand business language.
- Effectively communicate product roadmap and new feature value to all relevant stakeholders.
Education & Experience:
- Bachelor’s degree in business or related field required; MBA desired;
- Eight or more years of relevant work experience.
- Creative thinking, exceptional analytical skills coupled with solid business foundation, particularly in Financial Services
- Digital and mobile experience, including content & services
- User experience design.
- Business acumen with ability to execute and deliver product strategy and roadmaps.
- Experience working with both technical and business communities.
- Ability to develop and present executive level presentations.
Strong logical
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