Comcast’s Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.
Summary
Responsible for facilitating the successful, on-time, high quality delivery of various product development activities by leading and coaching one or more delivery teams under the order management portfolio.
Responsible for leading the complete life cycle of moderately-to-highly complex projects, including approval, planning, execution, and closeout to ensure planned results are achieved on time. Develops timelines, landmarks, and ensures progress to plan, as well as tracks critical project achievements. Works with vendors and team to establish and achieve goals. Coordinates the activities of a cross-functional team including exempt and non-exempt employees. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Be responsible for the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Get results and grow
- Respect and promote inclusion and diversity
- Do what’s right for each other, our customers, investors and our communities
Core Responsibilities
- Work in fast paced agile software development environment leading multiple scrum teams at once.
- Responsible for the planning and facilitation of standard meetings to include; backlog preparation, iteration planning, retrospectives, iteration reviews and daily stand-ups.
- Engages with any needed business entity to help remove obstacles to his or her teams being able to deliver on stated goals and helps to negotiate working agreements.
- Contributes to the agile community within and outside of Comcast in order to better understand how to be effective in the role and apply experiences of other in improving team performance.
- Engages and assists the product owner/management to ensure that work requests are properly articulated, prioritized and detailed.
- Works to identify blocked or stalled stories and assists the team in learning to resolve the issues or assists getting resolution.
- Provide training to new team members regarding agile process.
- Ensures that scrum framework is utilized in a manner consistent with the corporate framework delivery measurements.
- Dedicated to continuous process improvement through feedback loops, coaching, retrospectives, and individual improvement.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned
Education Level
- Bachelorâs Degree or Equivalent
Years of Experience
- Generally requires7+ years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer
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