Merchant Processing, Chief Operating Officer (COO)

COO/Earned Equity Partner, Credit Processing Expansion

.

What does a great COO of Credit Processing Delivery do?

As the COO Credit Processing Delivery, you will ensure that Success Systems delivers on its commitments to our customers to offer competitive and high-quality merchant processing services. This is your chance to own your own company and run your own business. You will serve a lead in creating, developing and managing the day-to-day growth to meet that objective. meaningful role in driving the credit processing P&L and client satisfaction in partnership with stakeholders across the organization.

With 35+ years’ experience, Success Systems® is now the most recommended automation solution for independent retailers. Our solutions process over 80 billion dollars in customer revenue a year. Offer the most diversified CLOUD solutions including real-time loss prevention, back office, store analytics, and the most comprehensive tobacco rebate and loyalty reporting service for Altria, RJRT and ITG. Our tobacco rebate reporting solutions cover 14 different POS solutions including Gilbarco, Wayne, Verifone and Clover.

Regardless of your existing back office solution, we can improve the profits and vision of both single-store and chain-based retail businesses. Our customers range from single store operators to 100 store chains.

We cover all the important aspects of controlling and managing successful gasoline retail, convenience, grocery, tobacco and liquor stores.

Specifically, you will be responsible for 1) forming, growing, managing and leveraging the $80 Billion dollars and nearly 30 million customer transactions a year our customers process. Our objective is to provide a competitive solution leveraging the customer trust we have earned. Creating client satisfaction by standardizing and overhauling our customer’s existing end-to-end client delivery process, 2) Create the pricing and all service delivery functions to ensure value is maximized for time/effort and also positioning servicing as a product, 3) developing and deploying new processes for governing client development work, 4) identifying automation opportunities and efficiency gains where relevant, 5) partnering closely with product and technology to support servicing as the platform changes, and 6) take on a hands on “all hats” attitude..

You are the key leader who will drive and lead a team you create to support our client needs and be a liaison with Development and Account Management groups to manage client expectations and resolve technical issues impacting clients. In addition, you will proficiently execute against key business success metrics including financial targets, client experience metrics, and engagement of our associates and clients.

Your position is the key strategic member of the Credit Processing leadership team:

Essential Job Responsibilities:

• Lead program, to create and implementation team to deliver against client requests and business plans
• Develop governance process to manage client initiatives with centralized tracking of initiatives and progress
• Put a plan, process and direction in place to generate at least $200M in processing activity a year that grosses at least $2M in revenue from our existing customers and new business opportunities.
• Define key performance indicators (KPIs) for end-to-end client delivery to track progress over time periods
• Drive performance against key P&L levers impacting time to revenue across the business
• Participate in sales activities and be a key influencer in communication and engagement strategy for the delivery team
• Implement with quality in a timely fashion for time to revenue acceleration.
• Develop the sales team and work closely with sales, development and product to ensure requirements are interpreted correctly in detailed design specifications and in the construction of the product assigned.
• Perform as a key leader of furthering Success Systems Payments strategy by hiring, developing and retaining talent, as well as influencing organizational structure and expanding the overall knowledge across the enterprise
• Validate initiatives, including benefits and impacts of releases across the organization and clients
• Segment organizational book of work and manage each with effective strategies and resource support, e.g. BAU v. strategic initiatives
• Lead partnerships with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal, and others to ensure aligned portfolio and business success
• Map out and execute strategies that will enable scaled adoption of products across key customers
• Design and develop improvement opportunities to gain efficiencies of project methodologies, deliverables, reporting and training to mature capabilities in service and delivery
• Prepare and communicate strategies while maintaining effective, on-going relationships with Client Executives
• Lead an annual, quarterly and monthly planning exercise in partnership with client and product teams to ensure expectations are effectively managed
• Generate new revenue growth by finding opportunities to price servicing functions
• Actively lead the development of strategies and programs for large, strategically important regional and global clients
• Collaborate with Finance to establish a monthly review model inclusive of revenue and expense measurement and reporting.

Basic Qualifications for Consideration:

• Bachelor’s degree in business, operations or a related field required. Willingness to invest in a new division where you will receive equity and a percentage of gross revenue along with salary, and benefits.

Job-Related Experience:

• 5+ years of experience in business implementations or operations with most of the experience in leadership roles
• 10+ years of experience in the Payments Industry
• Shown success in effectively driving delivery
• Working understanding of business financial practices and accounting
• Strong experience in data-driven management, metrics and reporting
• Excellent ability to create, lead and motivate teams

Additional Skills/Knowledge:

• Operational consulting experience is valuable
• Solid ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs
• Strong problem-solving skills and ability to build consensus
• Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels
• Solid thought leadership and the ability to influence others through collaborative efforts
• An ability to quickly establish credibility and rapport with a broad set of constituencies
• Strong results orientation with demonstrated track record of success to effectively complete tactical activities
• A high degree of adaptability and flexibility to excel in a dynamic, fast-paced environment

Preferred Skills, Experience, and Education:

• Possess an entrepreneurial attitude
• Ability to serve as a change agent

Travel Required:

Negligible, but must be willing and able to your in our Norwalk, CT offices daily

Leadership Attributes Required:

Collaboration, Teamwork and Influencing: Makes sure their business unit or function provides other individuals and groups with the support and assistance required to achieve their goals and targets. Motivates others to work with self. Facilitates collaboration amongst others.

Market Insight: Understands the implications of industry and market trends for Success Systems customers and their clients. Differentiates among types of clients and services. Creates insights about the future of the marketplace.

Business Acumen: Makes sure their business unit or function provides other individuals and groups with the support and assistance required to achieve their goals and targets. Motivates others to work with self. Facilitates collaboration amongst others.

We welcome and encourage diversity in our workforce. Success Systems is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Job Type: Full-time

Experience:

• merchant processing management: 5 years (Required)

Work Location:

• One location

Benefits:

• Health insurance
• Retirement plan
• Paid time off
• Other

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Innovative — innovative and risk-taking
• Aggressive — competitive and growth-oriented
• People-oriented — supportive and fairness-focused

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks – learn more at https://start.indeed.com/fair-chance)
• A job for which people with disabilities are encouraged to apply