ABOUT SIDE
At Side, we believe everyone should own their path.
As the first company to design an end to end modern brokerage solution, Side is re-imagining the real estate industry from the ground up by combining innovative technology, creative branding expertise, and an experienced leadership team with a mission to empower the world’s leading real estate professionals to own their brand and better serve home buyers and sellers.
In the past three years, with an exceptional team of inSiders, we’ve processed $2B in transactions and raised over $60M in funding from top tier investors like Matrix Partners, Trinity Ventures, and 8VC.
At Side, you’ll have the opportunity to collaborate and innovate your way to success. Becoming an inSider means that you’ll be empowering business leaders to become business owners, all while forging your own path with like-minded entrepreneurs. Join us at Side and own your career, your impact, and your life.
ABOUT THE TEAM
The Customer Launch team manages the entire onboarding experience for new partner agents joining Side to ensure they are successfully set up to experience and use our proprietary SaaS platform to help scale up their businesses with less manual work.
ABOUT THE ROLE
The Customer Launch Manager will focus on onboarding new partner agents at scale. You are joining Side at a foundational time as we begin to streamline and automate process and experiment with different tools that will result in improved efficiency and timeliness of onboarding new customers to be fully operational in under 60 days.
This is a strategic customer success role that requires an air of confidence and a prescriptive rather than reactionary approach to ensure ease during this transition for our agent partners.
You will work cross-functionally with multiple internal teams to ensure timely delivery of each step of the onboarding process including the implementation team for website and tech systems setup, the brokerage team for legal and regulatory compliance, the customer success managers for account handoff, and several others.
WHAT YOU’LL DO
- Define best practices and streamline our process for onboarding
- Facilitate and lead entire onboarding process for new agent partners
- Collaborate cross-functionally to ensure timeliness of each client deliverable
WHAT WOULD MAKE YOU A STRONG FIT FOR THE ROLE?
- 3+ years managing multiple competing projects simultaneously from start to finish and have strong prioritization skills
- Extremely organized with strong project management and cross-functional collaboration skills
- Able to diagnose and solve complex problems on the fly using critical thinking and persuasion
- Genuinely care about people and helping others achieve their goals
- Able to instill a deep sense of confidence in your clients to alleviate any worry they might develop when transitioning from an old, outdated (but familiar) system to a new service
- Entrepreneurial mindset. You are a self-starter who is comfortable with ambiguity and defining your own direction. You can operate autonomously in a fast paced environment and are motivated to move things along quickly
- Critical and strategic thinker who has scaled and automated processes in the past
- Project Management certification a plus (but not in lieu of actual experience)
- Experience in the real estate industry is a plus
COMPENSATION / PERKS
- Competitive salary and bonus opportunity
- Stock options
- Best-in-class benefits, including 100% healthcare coverage (medical, vision and dental)
- Flexible PTO
- $1,000/year for learning and development
- Pet friendly environment
Side is committed to creating a diverse environment and is an equal opportunity employer. Side does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
Side uses the E-Verify employment verification program.
Our stewardship of the data of many of our customers means that a background and DRE license check is required to join Side. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.
Side is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions and innovation for our customers and career fulfillment for our employees. All qualified individuals are encouraged to apply.
Side uses the E-Verify employment verification program.
Our stewardship of the data of many of our customers means that a background and DRE license check is required to join Side. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.
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