Head of Brand & Design

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Company: WNDYR
Location: Texas

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We are productivity and human behaviour specialists who understand how teams deliver their best work inside technology products. We work with software companies to get their products adopted for the long term. This work is specialised consulting work, enhanced through our products, otherwise known as customer success management or product onboarding. Our vision is to be the company who understands how the world works. We are onboarding teams into work management products now, in order to accelerate their ability to transform fully in the future. We are in alpha release of Pattyrn. Pattyrn is a data-driven tool which enables companies to create operational efficiency by accelerating their teams within the systems they work in.

THE ROLE:

As a rapidly growing start-up, we are making significant inroads in the SaaS Industry and we need team members who have mature business minds, take responsibility head-on and display a proactive point of view when it comes to the client and employee experience.

As a designer + brand ambassador of our company, you are responsible for these 4 key areas:


1. DESIGN

This responsibility is further broken down into three sub-categories:

  • Product

  • Internal client and team

  • Brand ownership and development

2. CULTURE

This responsibility encompasses the work of embedding a company culture through the brand which you have developed and which you own.


3. BRAND

This responsibility is the total ownership of the brand across all internal and external stakeholders which include:

  • Clients

  • The board

  • The executive team

  • The leadership team

  • The team

  • Investors

  • Partners

  • Media

  • Potential employees

  • Organisations who fall into our competitive space and whose ecosystems we impact

  • Organisations who we would potentially partner with across the company to build the long-term vision of the company

4. SOCIAL MEDIA

This responsibility is the management of the content calendar and any innovative initiatives you want to add to the role.


A SUCCESSFUL DESIGNER + BRAND AMBASSADOR HAS THESE KEY CHARACTERISTICS:


Technical Skills:

  • Rapid prototyping

  • All software tool-efficiency related to design and brand output

  • Automation

  • Understanding of the technical integrations performed by our clients and CS team

Soft Skills:

  • Highly effective communication

  • Ability to pushback and handle pushback in return

  • Ability to question

  • Ability to produce work with a WOW factor that creates WOW moments for the receiver

  • Ability simplify complex concepts into understandable and digestible information

  • Ability to create experiences with WOW

Wow Factors:

  • Frontend development capacity

  • UI/UX experience

  • Innovation that leads to superior customer experiences

  • Grit

  • A true embodiment of the company’s no bullshit guide

  • A true understanding of what every single step of a CS journey with our team and clients looks and feels like

  • A deep understanding of the internal operations of the entire company in order to create innovative experiences

OUTPUTS AND RESPONSIBILITIES:

1. DESIGN

  • Product

  • Working with marketing to develop any brand material required for marketing efforts

  • Internal client and team

  • Partner, client and team journey’s as well as support material across every department and function inside the company

  • Brand ownership and development

  • Continual development of the brand, its application and its usage

  • Ownership and management of the brand guidelines

  • Ownership of brand education across the team

  • Collaborating with the CEO to own and educate the brand publicly

2. CULTURE

  • The creation of quarterly cultural experiences for the team

3. BRAND

  • As per the brand section under Design responsibilities

4. SOCIAL MEDIA

  • Creation of the content calendar

  • Management of the content calendar

  • Control of social media push in accordance with the calendar

BENEFITS

As per Employee Handbook, which includes:

  • Generous Paid time off
  • Flexible working hours
  • Flexibility to work from home
  • Health + Medical Insurance
  • 401k
  • Employee Share Options
  • Work with an International team (we’re currently in 8 countries + growing)
  • Macbook + screen (or preferred approved alternative)

SUPERVISORY RESPONSIBILITY:


This is an individual contributor role with no direct reports

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:


Typical office environment, generally sedentary position using computers, phones, and other office equipment. This position works in a fast-paced, rapidly changing work environment. The ability to manage stress, build professional and collaborative relationships, and reason through complex business situations is essential.

ACKNOWLEDGMENT:


WNDYR is an at-will employer and this document does not constitute an employment contract. WNDYR reserves the right to change its compensation practices and pay rates at any time, with or without prior notice.