- Full time, day shift
Plan, organize, and delegate activities as required for the safe, efficient and effective operation of the department including active participation with other hospital and leadership staff to accomplish this objective
Develop and oversee the implementation of policies, procedures, and standards that direct department operations
As required for service, verify that standards are consistent with hospital, community and nationally recognized evidence based practice standards
Actively incorporate measures to obtain compliance with regulatory and accreditation standards and requirements
Identify and utilize processes and resources that support optimal delivery of data and information to leadership team and staff
Establishes and promotes the Highly Reliable Organization (HRO) culture of patient safety and oversees the Clinical Risk Management (CRM) program.
Presents a comprehensive view of the organization’s patient safety/clinical risk profile, clinical risk trends, and effectiveness of clinical risk mitigation strategies.
Ability to lead transformational change resulting in improved patient safety, high reliability and quality of care. Must be able to develop and build organization-wide High Reliability Organization, patient safety and clinical risk management programs that are proactive, progressive and aligned with Texas Health Allen’s strategic plan.
Ability to lead system performance improvement projects that result in improved clinical outcomes and reduced harm.
Human Resources:
Oversee the effectiveness of the department recruitment and retention program, taking action as necessary to provide an adequate level of qualified staff
Promote professional growth, development and accountability in staff, students and colleagues
Track and evaluate staff performance and individual development, holding staff accountable for achieving service expectations
Coach and mentor subordinate staff in order to improve their performance and expand responsibilities
Develop and support shared decision-making through the Unit Based Council model in order to develop inter/intradepartmental teamwork and team goal accomplishments
Identify leadership talent and actively develops leadership skills
Support diversity objectives of the organization in recruiting and promotion into leadership roles
Strategic Planning:
Establish priorities for department growth and enhancement based on customer need, research findings, and industry trends.
Effectively market the service to key stakeholders
Collaborate with nurses providing direct patient care and members of other disciplines at all levels in the development, implementation, and evaluation of program and services
Fiscal Management:
Prepare the operating and capital budgets for the department
In collaboration with the department management and staff, determine the appropriate number and level of staff, balancing competency, patient needs, patient outcomes, patient safety outcomes and productivity guidelines
Manage the approved budget and adjust strategies as needed to meet budgeting expectations
Regularly communicate with staff and customer groups as appropriate regarding hospital/departmental goals, results and future direction
Advocate for appropriate fiscal and Human Resources to accomplish work/goals for the Department and the Organization
Satisfaction:
Collaborate with all customer groups (patients, department/hospital staff, physicians and other customer groups), to meet and exceed needs/expectations
Create and maintain a collaborative work environment (patients, physicians, and key stakeholders)
Actively engage in customer groups on a regular basis to promote effective customer relationships and communication with prompt resolution of issues and concerns
Evaluates customer satisfaction on a regular basis to determine gaps between actual results and expectations
Qualifications
Bachelor’s Degree in clinically related discipline required
Master’s Degree in Business, Healthcare Administration or clinically related discipline preferred
Experience
5 years progressive management experience in healthcare field inclusive of quality, patient safety, and/or risk management and 3 years performance improvement experience with proven accomplishments and outcomes required
Experience in a highly reliable organization (HRO) preferred
Licenses and Certifications
Licensure as required by the State of Texas for clinical discipline required upon hire
CPHQ – Certified Professional in Healthcare Quality preferred upon hire
Skills
Ability to effectively analyze data and information to successfully formulate strategies to optimize clinical care, quality and outcomes, and to mitigate identified clinical risks. Demonstrated skills in strategic planning, implementing action plans, and evaluating and enhancing programs. Ability to lead transformational change resulting in improved care quality.
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