Director of Client Engagement

Job Posting:

Director of Client Engagement

Paragus IT is the largest outsourced IT vendor in the Pioneer Valley. As an employee owned company with aspirations of serving 1000 customers across the entire country, we are not strangers to fast growth, rapid change, and exciting challenges. Ranked as one of the best places to work in Massachusetts, we have an intense focus on culture, people, process, and continuous improvement. We are determined to be the best at everything we do, and we aren’t afraid to do the hard work required to get there.

Paragus is seeking a fun-loving Director of Client Engagement to join our family and lead our team of Account Relationship Managers. This team acts as the bridge between our clients and the rest of our company; driving things like strategy and satisfaction and making sure Paragus is doing a great job of identifying and solving our customers technology challenges. We are looking for an individual with excellent customer service and communication skills, both written and verbal, who knows their stuff when it comes to building strong relationships, developing and leading passionate employees, and jumping in to tackle escalated or complicated problems. The ability to multi-task, stay focused under pressure and be highly organized is of the utmost importance. We want people who are smart, creative, and willing to share their ideas about how we can make Paragus an even better company.

At present, this Director would oversee 5 Account Relationship Managers and approximately 115 small business clients. However, we seek an individual who is excited and ready to help us continue to grow and realize our vision for the future.

Summary:

The Director of Client Engagement is responsible for the success of Paragus’ Client Engagement Team. This team is comprised of Account Relationship Managers who are each assigned a portfolio of 15-25 small business clients. The team serves as the bridge between Paragus and each of our clients – providing strategy, account oversight, high-level communication, and helping to solve business needs with technology solutions.

Ultimately, the Director of Client Engagement is accountable to make sure our clients are being well served by Paragus in a way that is mutually beneficial to both parties.

Role Accountabilities:

• Developing, leading, managing, and holding accountable our Account Relationship Managers
• Client satisfaction and retention
• Maximizing our ability to match the products and services we provide with our clients needs
• Creating and maintaining processes that setup the CE team for success

Role Responsibilities:

• To lead your team by example, providing a compelling vision and clear direction
• Effectively delegates tasks to ensure deadlines are met
• Work collaboratively with our other departments to drive broader company success
• Providing training and development to our Account Relationship Managers

Requirements:

• Experience working with small and medium sized business owners in a consulting capacity

• Bachelor’s degree or equivalent combination of education and on the job training
• 3-4 years of supervisory experience managing direct reports
• Strong interpersonal skills
• Good communication skills – both written and verbal
• A keen eye for detail and desire to probe further into data
• Ability to meet deadlines and juggle many competing priorities

Salary Range: $75,000 – $95,000

Compensation & Benefits:

• Paragus provides generous contributions towards all the standard benefits like health, dental, and vision
• Employee Ownership
• Flexible vacation policy that allows Partners to take off the time they need without caps
• Flexible scheduling to accommodate healthy living
• Lots of opportunities for professional development, mentorship and learning
• Dog friendly office (because what’s better than having a furry friend around)
• Fun events, good beer from our own taps, great snacks (like staff lunches from the grill), and amazing people (if you don’t like to laugh, don’t apply)

Job Posting:

Director of Client Engagement

Paragus IT is the largest outsourced IT vendor in the Pioneer Valley. As an employee owned company with aspirations of serving 1000 customers across the entire country, we are not strangers to fast growth, rapid change, and exciting challenges. Ranked as one of the best places to work in Massachusetts, we have an intense focus on culture, people, process, and continuous improvement. We are determined to be the best at everything we do, and we aren’t afraid to do the hard work required to get there.

Paragus is seeking a fun-loving Director of Client Engagement to join our family and lead our team of Account Relationship Managers. This team acts as the bridge between our clients and the rest of our company; driving things like strategy and satisfaction and making sure Paragus is doing a great job of identifying and solving our customers technology challenges. We are looking for an individual with excellent customer service and communication skills, both written and verbal, who knows their stuff when it comes to building strong relationships, developing and leading passionate employees, and jumping in to tackle escalated or complicated problems. The ability to multi-task, stay focused under pressure and be highly organized is of the utmost importance. We want people who are smart, creative, and willing to share their ideas about how we can make Paragus an even better company.

At present, this Director would oversee 5 Account Relationship Managers and approximately 115 small business clients. However, we seek an individual who is excited and ready to help us continue to grow and realize our vision for the future.

Summary:

The Director of Client Engagement is responsible for the success of Paragus’ Client Engagement Team. This team is comprised of Account Relationship Managers who are each assigned a portfolio of 15-25 small business clients. The team serves as the bridge between Paragus and each of our clients – providing strategy, account oversight, high-level communication, and helping to solve business needs with technology solutions.

Ultimately, the Director of Client Engagement is accountable to make sure our clients are being well served by Paragus in a way that is mutually beneficial to both parties.

Role Accountabilities:

• Developing, leading, managing, and holding accountable our Account Relationship Managers
• Client satisfaction and retention
• Maximizing our ability to match the products and services we provide with our clients needs
• Creating and maintaining processes that setup the CE team for success

Role Responsibilities:

• To lead your team by example, providing a compelling vision and clear direction
• Effectively delegates tasks to ensure deadlines are met
• Work collaboratively with our other departments to drive broader company success
• Providing training and development to our Account Relationship Managers

Requirements:

• Experience working with small and medium sized business owners in a consulting capacity

• Bachelor’s degree or equivalent combination of education and on the job training
• 3-4 years of supervisory experience managing direct reports
• Strong interpersonal skills
• Good communication skills – both written and verbal
• A keen eye for detail and desire to probe further into data
• Ability to meet deadlines and juggle many competing priorities

Salary Range: $75,000 – $95,000

Compensation & Benefits:

• Paragus provides generous contributions towards all the standard benefits like health, dental, and vision
• Employee Ownership
• Flexible vacation policy that allows Partners to take off the time they need without caps
• Flexible scheduling to accommodate healthy living
• Lots of opportunities for professional development, mentorship and learning
• Dog friendly office (because what’s better than having a furry friend around)
• Fun events, good beer from our own taps, great snacks (like staff lunches from the grill), and amazing people (if you don’t like to laugh, don’t apply)