AWARDS WE ARE PROUD OF.
Stanford Health Care recently won the 29th Annual CIO100 award for the work on SHC’s MyHealth eCheckin and integrated Wayfind solution. The solution reminds the patient of their upcoming appointments, allows them to complete the check-in process in the comfort of their home, get step by step directions on campus to their clinic and be automatically checked in on arrival.
The industry first solution was conceived, designed and developed in house by the ‘Software Design and Development’ team. The MyHealth team, is a cross functional team of Designers, Software Developers, Analysts and Product Managers. They worked in close collaboration with clinical operations, revenue cycle, facilities management and patient experience on this project.
Every year, the CIO 100 recognizes and celebrates organizations and their IT teams that distinguish themselves by creating business value through innovative use of technology. This year there were over 400 organizations vying for a coveted top 100 spot.
The College of HealthCare Information Management Executives (CHIME) has designated Stanford Health Care again this year for 2018 Most Wired recognition at the CHIME Fall CIO Forum in San Diego.
This is Stanford Health Care’s ninth year in a row receiving this recognition.
Essential Functions:
Maintain direct knowledge of current and future capabilities across all in-scope radiology applications portfolio.
Advise IT Leadership and relevant Steering committees regarding advanced radiology solutions
Assist in developing roadmaps and long-range plans for all in-scope applications and systems.
Maintain strong understanding of technology and its application to achieve clinical and business objectives.
Prepare analysis and/or proposals when necessary.
Provide operational leadership for lifecycle management, including selection, implementation, maintenance, upgrade, and enhancement of SHC’s information technology systems and applications.
Incorporates best practices to improve existing organizational methods and processes.
Guide requirements gathering and solution design activities including the design of workflows as it relates to area of responsibility.
Negotiate resolution of conflicting requirements across the agencies and/or departments.
Set and measure performance objectives and provide regular one-on-one feedback to all members of the team.
Works with direct reports, other team members and peers to develop and maintain an effective 24×7 on- call support for all in scope systems
Hire evaluate the performance of and implement corrective action, up to and including termination, for assigned staff as necessary. Address individual staff performance problems as needed.
Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for the suite of applications in the responsibility area.
Monitors relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups.
Ensure both foundation and community physicians have a high level of customer satisfaction for services and products provided.
Effectively support and fulfill the vision of SHC for developing these services and capabilities to support growth and outreach business initiatives.
Be appropriately trained and advocate the use of Process Excellence methodologies approved within SHC such as Lean.
Work closely with all other IT management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and IT strategies.
Define procedures that are compliant with hospital and departmental policies.
Assist with the preparation of budget for IT systems and services related to area of responsibility.
Keep abreast of new developments, and forecasts future trends in the areas of health care IT management. Maintain a strong understanding of technology and its application to achieve medical and business objectives.
Prepare analysis and or proposals for other enterprise departments when necessary. Serve as an internal consultant to other IT management staff, and operations community as needed.
Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows.
Support research and publish “white papers” and “decision point documents” for use in the department, user communities, Care Delivery Council, and Executive IT Steering Committee as assigned.
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Minimum Qualifications
Education: BS/BA degree in Information Technology, Information Systems, Business Management, Business Analytics, Business Administration or a directly-related field from an accredited college or university
Experience: 6 or more years of progressively responsible and directly related work experience.
Experience Preferred:
Prefer 6 years of experience with relevant applications.
5 years of experience planning and managing IT programs including budgeting, resource, management, and delivery development.
Previous managerial experience in a healthcare provider organization is required.
Preferred Certified Imaging Informatics Professional Certification
Knowledge, Skills and Abilities:
Healthcare background, experience and performance that promotes a high level of credibility with clinical professionals.
Knowledge and understanding of goals and the interdependencies of functional departments and groups (in health care industry) and the ability to lead large-scale complex IT projects in addressing overall business needs.
Knowledge and ability to direct a staff in integrating information technology services with work requirements and deliverables.
Knowledge of informational technology disciplines; eg, network operations, databases, software applications and interfaces, production operations, quality assurance and systems management.
Knowledge of principles and practices of organization, administration, fiscal and personnel management.
Knowledge of project management process and systems.
Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation.
Ability to demonstrate objectivity, sensitivity, and a balanced perspective regarding employee concerns and organizational issues.
Ability to evaluate and negotiate contracts and manage vendor service agreements.
Ability to manage complex projects and resources (people, costs, and time) across multiple sub-teams.
Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately.
Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
Ability to apply judgment and make informed decisions.
Ability to develop programs and lead process improvement projects.
Ability to foster effective working relationships and build consensus with other departments and external vendors.
Ability to strategize, plan, organize, prioritize, work independently and meet deadlines.
Ability to supervise, coach, mentor, train, and evaluate work results.
Knowledge of local, state and federal regulatory requirement related to the functional area.
Knowledge of current issues and trends in health care and clinical operations in a health care system.
Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes.
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