COO Oakland Medical Center

Company: Kaiser Permanente
Location: Oakland, CA 94611 (Oakland Ave-Harrison St area)

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The COO will facilitate,
direct, and coordinate operational activities and programs relative to the
day-to-day hospital operations of the medical center through the delivery of
cost effective and quality services. This includes patient care services,
support services and quality and member services. Working closely with SCPMG and Labor
leadership, the COO will be responsible for building effective partnerships and
promoting collaborative relationships in the medical center. The COO assures implementation
of system-wide and regional strategic initiatives and policies. The
preferred candidate will be a bright, seasoned and highly qualified executive
whose experience includes accomplishing strategic and operational change in a
complex environment. The ideal candidate-s management style will exhibit
integrity, collaboration, flexibility and a result-orientation.


Essential Responsibilities:

  • Manage

the day-to-day operations in the hospital. Assume responsibility for hospital
administration in the absence of the SVP and Area Manager.

  • Provide leadership

in building a team and an organization which will assume responsibility and
accountability for achieving both the mission and financial/operational
objectives of KP.

  • Provide strategic leadership in bringing together diverse

constituencies for the purposes of conceptualizing, articulating, and
implementing a shared vision for the medical center.

  • Provide leadership in

creating a culture which is predicated on a growing trust amongst and between
stakeholders.

  • Maintains open channels of communication and fosters information

sharing.

  • Provide leadership in the development and execution of key strategies

which differentiate KP from its competitors in the area of service and clinical
excellence.

  • Promote open, effective, and ongoing communication and the sharing

of information among and between KP employees, physician leadership and medical
staff.

  • Create

a culture which is decisive, action-oriented, flexible, and poised to seize
opportunities to advance quality, service and performance.

  • Ensure the

integration of quality, service and efficiency improvements into day-to-day
operations.

  • Establish

clearly defined goals and objectives and ensure follow through in a timely
manner.

  • Provide leadership in mentoring and developing direct reports and staff

in a manner which emphasizes the importance of team work, collaboration, and
the sharing of information, resources, and best practices amongst stakeholders
across the organization.

  • Provide

leadership and guidance in the development and implementation of ongoing
programs to improve performance and manage costs, while improving the quality
of patient care delivery.

  • Achieves/exceeds performance expectations throughout

the hospital-s operations. Establish an environment that supports caregivers
and enhances growth, communication, and job satisfaction.

  • With HR, directs the

implementation of integrated human resources strategies to ensure quality
results in the identification, recruitment, retention and development of key
human resources

  • Manage

the operating and capital budgets of areas of responsibility.

  • Aggressively

mitigate all variances to budget.

  • Make sound decisions on best use of resources

in support of regional priorities and strategies.

  • In all the above, provide

leadership and guidance in stewarding the organization through inevitable
change which integrates different points of view and builds ownership.

  • Support

the successful operational implementation of HealthConnect and New Products.

  • Ensure the successful implementation of, promote and operationalize the

Labor-Management Partnership throughout the organization.

  • Achieve key LMP initiatives and ensure the

demonstration of LMP behaviors throughout the hospital.

  • Ensure Labor participation in appropriate

decision making forums and committees.

  • Consistently

support compliance and the Principles of Responsibility (Kaiser Permanente-s
Code of Conduct) by maintaining the privacy and confidentiality of information,
protecting the assets of the organization, acting with ethics and integrity,
reporting non-compliance, and adhering to applicable federal, state and local
laws and regulations, accreditation and licenser requirements (if applicable),
and Kaiser Permanente-s policies and procedures.

  • Kaiser

Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the
right to reevaluate and change job descriptions, or to change such positions from
salaried to hourly pay status. Such
changes are generally implemented only after notice is given to affected
employees.


Basic Qualifications:

Experience

  • Minimum three (3) years of hospital operations experience, with a breadth of experience in health care leadership roles.

Education

  • Master-s degree in business administration, health care administration, or related field; or six (6) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • N/A.


Additional Requirements:

  • Extensive experience working with physicians and other clinicians; must have examples of successful collaborative efforts.
  • Experience assessing programs, evaluating organizational needs, designing process changes, and successfully implementing changes to process flow and patient care.
  • Experience in managing multiple aspects of health care delivery.
  • Demonstrated leadership and an ability to influence and motivate others.
  • Demonstrated success in operations improvement efforts, cost management initiatives, and health system development and management.
  • Thorough understanding of the healthcare industry, particularly related to physician relationships.
  • Thorough knowledge of legal, regulatory, ethical, managerial, organizational requirements, principles and standards of care for hospitals and healthcare systems.
  • Thorough knowledge of the principles and practices of hospital administration.
  • Has

a strong performance orientation and skillful strategic thinking.

  • Establishes clear expectations, and

continuously measures performance.

  • Maintains focus on priorities.
  • Has a highly organized, self-directed

approach to work.

  • Follows through on

commitments and manages expectations.

  • Demonstrates a caring, respectful and

compassionate attitude towards all people.

  • Proactively meets challenges and achieves solutions through

collaboration. Takes responsibility for
personal growth.

  • Promotes collaboration while working to achieve collective

outcomes; is inclusive of peers &/or key stakeholders when making decisions
that affect operations.

  • Is a systems thinker who looks for patterns, identifies

problems or opportunities, and takes action.

  • Works effectively across functions and services.
  • Is a good listener and

demonstrates exceptional communication and leadership skills; abilities include
presentation and motivational leadership skills.

  • Maintains a commitment to

quality and service in all aspects of his/her work, and strives for continuous
organizational improvement.

  • Has

a proven customer focus and delivers on commitments.

  • Is a dynamic, highly

motivated, results-oriented individual who generates innovative and progressive
ideas.

  • Demonstrates

fortitude, and does not hesitate to take risks. Is a decision-maker and
demonstrates sound business judgment.

  • Operates well in a shared decision-making

culture.

  • Flourishes in a fast-paced professional environment that requires the

ability to handle multiple tasks and lend attention to detail.

  • Thinks

critically, works efficiently, and acts responsibly in a collaborative
environment with multiple work demands and short time frames.

  • Manages

effectively through influence.

  • As a manager, holds others accountable and is

fair.

  • Delegates appropriately and

provides opportunities for staff to further develop their skills and knowledge.

  • Possesses unquestionable professional integrity and a candid, honest style

which evokes credibility and inspires confidence.

  • Is flexible and adaptable.
  • Embraces change and is willing to articulate his/her position and concerns; is

comfortable challenging the prevailing point of view.

  • Has a reputation as

enthusiastic, compassionate, and loyal.


Preferred Qualifications:

  • N/A

PrimaryLocation : California,Oakland,Oakland Hospital 275 W. Macarthur Blvd.
HoursPerWeek : 40
Shift : Day
Workdays : Mon – Fri
WorkingHoursStart : 8:00 AM
WorkingHoursEnd : 5:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : Non-Union, Non-Exempt
Job Level : Director/Senior Director
Job Category : Healthcare / Hospital Operations
Department : Hospital Operations
Travel : Yes, 10 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.