Client Lifecycle Business Manager – Vice President

Job Title: Client Lifecycle Business Manager

Corporate Title: Vice President

Location: Jacksonville, FL

Overview

You’ll be joining the Client Lifecycle Management team (CLM) that sits within the Operations function of the Corporate Investment Bank (CIB) division of Deutsche Bank. CLM plays an integral part in the firm’s first line of defense against financial crime by defining and sustaining Client Record Data for CIB through the Know Your Client – (KYC) lifecycle and working closely with the Business and Anti Financial Crime (AFC) to ensure that their requirements are met to create pristine Client Records. As a Business Manager in our CLM Operations team, you will be accountable to assist in the delivery of projects within agreed scope, timelines and costs. You will support in corporate strategy projects, operations improvement, organizational transformation as well as traditional development projects for Investment Banking Operations.

What We Offer You:

• We offer competitive health and wellness benefits, empowering you to value life in and out of the office
• On-site gym, cafeteria, health center, and communal meeting areas
• Active engagement with the local community through Deutsche Bank’s specialized employee groups
• An open seating environment that encourages networking and collaboration across functions and businesses

Hear from our people and look inside our office: DB@The Muse

Your Role

What You’ll Do:

• Undertaking yearly budgeting and monthly forecasting, including working with Finance to prepare and submit regular updates with commentary
• Ownership of the monthly CLM functional business management review process, supporting respective functional and regional CLM business manages to drive transparency of intra-year vendor spend and headcount trends, issues and actions
• You will also maintain headcount data to allow for accurate forecasting and planning requirements and having full knowledge and understanding of headcount to direct business management with resource requirements throughout the year
• Oversight and governance across vendor engagements, ensuring spend within budget, in line with vendor strategy, adherence to Purchasing policy and appropriate accrued
• Building robust relationships with all stakeholders (including Senior Management) and high level of interaction and relationship building with Finance and CIB COO

How You’ll Lead:

• Develop and maintain a detailed KYC cost forecast model, leveraging client perimeter, service center productivity, embedding into budget forecasting and operational SLAs
• Work closely with senior management of CLM
• Reporting Ad-hoc, where requested in the form of assisting in creation of Steering Committee / ExCo presentations and supporting COO

Skills You’ll Need:

• Prior working experience in Operations, Business Management Team, or in Technology managing headcount and budget a significant advantage
• Proven track record of senior stakeholder management and influencing across a diverse range of geographies and functions
• A proven track record of project management and delivery
• Proficiency with MS Office

Skills That Will Help You Excel:

• Excellent written and oral communication skills to all corporate levels including management summaries of issues and progress
• Clear thinking with the ability to work to stringent deadlines and commitments
• Excellent analytical skills with the ability to perform effective quality assurance testing and fault finding skills
• Must be a team player, determined and hardworking

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Deutsche Bank is an Equal Opportunity Employer – Veterans/Disabled and other protected categories. Click these links to view the following notices: ” EEO is the Law poster ” and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .