Assistant Cruise Director/Ensemble

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Company: American Queen Steamboat Company
Location: New Albany, IN

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Our overnight cruises division – American Queen Steamboat Company – specializes in overnight cruise vessel management and operations. Steamboat/riverboat overnight cruises along America’s rivers and inland waterways are a resurgent part of the American experience.

For consideration, all applicants must copy and paste this link into a new browser window and complete: https://www.cindexinc.com/c/6E6B8A


Job Purpose

This position supports the Cruise Director with managing and supervising the Entertainment team. Similar to the Cruise Director, the Assistant Cruise Director is consistently visible to the passengers onboard. The Assistant Cruise Director assists with the routine passenger’s activities and helps coordinate the evening’s activities. This position dedicates a large amount of time to socialization with the guests and participation in shipboard activities.


Duties & Responsibilities

  • Participate in weekly fire and abandon ship drills.
  • Assist in the dockside/hotel check-in process.
  • Participate in greeting and welcoming of our guests in on-board embarkation.
  • Perform in all on-board production shows.
  • Cleanliness and up keep of all entertainment areas.
  • Host onboard activities
  • Perform at any/all entertainment venues as scheduled (this includes providing sheet music and scheduling rehearsal with the accompanist).
  • Greet guests in the lobby after each production show.
  • Greet guests before each non-production show.
  • A minimum of 5 hours a week mingling/socializing in addition to scheduled activities.
  • Participate in vocal and choreography rehearsals.
  • In charge of generating and printing the River Times
  • Assist the Cruise Director in any way they may need.
  • In charge of all pictures in the lobby marquee.
  • Enter information into the World Drive.
  • Participate in all safety drills and training.
  • Ensure behavior and performance supports the company’s Mission
  • Follow company values in responding to others in work situations
  • Meet “standards for service” behaviors
  • Use recovery steps to respond to others who are dissatisfied
  • Make hospitality standards an important part of day-to-day duties
  • Be a STEAM System example for others


Minimum Qualifications & Requirements

  • Education:
    • HS Diploma or Equivalent Required


  • Professional Certification(s) or License:
    • Valid Transportation Worker Identification Credential (TWIC) – if applicable, and/or ability to obtain and maintain
    • Copy of DD214, if Veteran status

  • Skills & Abilities:
    • Excellent verbal and written communication skills; must be fluent in English
    • Ability to interact with individuals at all levels in a pleasant and professional manner
    • Proficiency with MS Office applications
    • Ability to train and supervise employees
    • Logically and independently plan, organize and complete work assignments
    • Must maintain a neat, clean and professional appearance

  • Experience:
    • 5-7 years of experience in position with similar duties and responsibilities
    • Cruise industry experience preferred

  • Other:
    • Must be at least 21 years of age.
    • Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

Working Conditions:

The majority of work is performed in a Marine environment in both indoor and outdoor conditions with exposure to various temperatures and weather conditions, along with a moderate to loud noise level.

The Marine operation is subject to varied wake and motion.

Positions both live and work onboard a vessel, on a rotational basis for consecutive port-to-port voyages during the regular season.


Physical Requirements:

  • Ability to stand and walk on nearly a constant basis; ability to work long hours each day
  • Ability to bend, rotate and reach frequently
  • Ability to carry, push/pull and/or lift materials weighing upwards of 50 lbs
  • Ascending/descending stairs or ladders safely
  • Ability to manipulate/handle/grip materials required to perform job
  • Ability to maneuver through/in/around small and/or confined areas within the vessel
  • Must be able to maintain both static and dynamic standing balance to complete various duties associated with job
  • Must be capable of performing emergency duties as listed in the vessel’s station bill
  • Crew bed/bunk equipment are rated for 250 lbs maximum weight capacity per bunk.

EEO

Required Skills

Required Experience