Essential Duties and Responsibilities:
- Manage IT Help Desk Staff, IT PC Support Staff in multiple locations and IT User Provisioning Staff.
- Coordinate required systems maintenance with the Office of Information Systems (OIS) staff, vendors and project staff.
- Implement corporate security practices/policies for all applications and networks used by company staff.
- Recommend changes to policies and establish procedures.
- Manage corporate resources consisting of Windows Servers, VMWare host server, and Desktop systems; resolve any troubleshoot technical issues, monitor security warnings and install patches, monitor compliance with corporate security policies and ensure the confidentiality and security of all corporate information.
- Manage corporate network infrastructure including corporate firewalls, routers and switches in support of Corporate Technology Group.
- Resolve any troubleshoot technical issues, monitor security warnings and install patches, monitor compliance with corporate security policies and ensure the confidentiality and security of all corporate information.
Minimum Requirements:
- Manages activities of two or more sections or departments.
- Exercises supervision in terms of costs, methods, and staffing.
- In some instances this manager may have subordinate supervisors and/or managers.
- Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
- Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
- Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
- Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
- Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
- Establishes operational objectives and work plans and delegates assignments to subordinates.
- Senior management reviews objectives to determine success of operation.
- Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.