Regional Manager

Off Lease Regional Manager

COMPANY PROFILE

SGS Automotive Services N.A., a division of SGS Group based in Geneva Switzerland, provides commercial and statutory automotive related services to our clients in the US, Canada, and Mexico. SGS Automotive is a vehicle inspection company for the study, development and application of technologies for motor vehicle testing, diagnostics, repair, technician training, and information management. Coupled with developing and managing Inspection and Maintenance programs, SGS also provides a wide range of commercial automotive industry inspection services such as New Car, Off-Lease, certified pre-owned, auction, B2B online, and dealer testing, inspection, and certification services.

PRIMARY RESPONSIBILITIES

To effectively and efficiently manage field inspectors of the Automotive Commercial sector in a specified district to ensure customer satisfaction, and optimize revenue and profit. Inspecting, training, coaching, and administrative duties as assigned.

REPORTING LINE

· Reports to the Director of Operations

SPECIFIC RESPONSIBILITIES

• Manage Assigned District (TBD) of inspectors.
• Achievement of annual revenue and LC budget for OL portfolio for their specific district
• Maintain desired staffing levels as it relates to volumes.
• Hire, train, mentor, and coach inspectors in district to maximize productivity and profitability.
• Be an effective leader to keep employees motivated and engaged in their roles and to SGS.
• Uphold SGS policies and procedures with inspectors in the district.
• Training – There will be required training and speaking in front of a group of employees, or in a meeting with management. Attend all required training and facilitate the training for the district.
• Understand various Critical Customer Requirements and act in interests of company.
• Work with assigned Dispatch Staff to ensure Customer Requirements are being met.
• Work closely with Client Services and Scheduling Department to ensure high customer satisfaction.
• Be the spokesperson to our customers on behalf of SGS when needed.
• Maintain accurate employee records.
• Manage time off, timecards, mileage logs, daily logs, and other personnel requests/issues.
• Investigate customer complaints and coordinate solutions with other departments.
• Inspect cars and/or performing CPO’s/BDC’s trends at a minimum of once a week in order to stay in touch with the guideline.
• Perform pilots, test new equipment or analyze new processes to assist operations with business decisions.
• Performs other duties as directed.

· At all times, comply with SGS Code of Integrity and Professional Conduct.

PROFILE

High school diploma or equivalent is required.

In depth knowledge of company products and services preferred.

• Experience in adjusting, and/or automotive services preferred, but not required.
• Supervisory or Management experience preferred.

REQUIRED SKILLS

• Must be able to attend work regularly and predictably.
• Must be able to work independently and without supervision.
• Must establish and maintain a high level of credibility with internal Operations and IT Departments.
• Must have the ability to control labor costs and make adjustments accordingly.
• Must maintain a high sense of urgency.
• Must take ownership of objectives and hold self accountable.
• Must maintain adequate knowledge of technology relating to the position.
• Must be analytical. Must work well under pressure.
• Must have excellent presentation, communications and interpersonal relations skills.

HEALTH AND SAFETY GUIDELINES:
Demonstrates strong commitment to SGS HSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to HSE.

Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.

In accordance with the SGS HSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements.

Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.

Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor.

Maintain a safe and tidy worksite.

Maintains awareness of hazards and proposes controls to supervisor, HSE Representatives or relevant client / site contact.

Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.

OTHER INFORMATION:

• Valid driving license
• Ability and willingness to travel, sometimes at short notice
• Reliable transportation

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Job Type: Full-time

Salary: $40,000.00 to $52,000.00 /year

Required travel:

• 75% (Preferred)

Work Location:

• Multiple locations