Description
The Regional Director of Operations is responsible for leading and directing a Whataburger Restaurants Operations Region toward achieving the overall strategic objectives of the Company and his/her specific Region. The Regional Director of Operations also is responsible for developing the people in his/her Region. Develops people to protect and maintain the Company’s core values across the Whataburger System. This role requires relocation.
**Candidate must be relocatable within our 10 state footprint – Training would take place in San Antonio, TX**
Duties:
- Candidate must have restaurant experience as this is a Senior level role within the Operations team
- Demonstrate and ensure operational excellence through the training, coaching, disciplining, and encouragement of Directors of Operations and/or Senior Area Managers/Supervisors.
- Contributes to the planning and participates fully in business meetings as required.
- Effectively evaluates the conflict resolution skills of Director of Operations and influences courage in communication
- Partner with Human Resources in any investigations that arise in the Region and work with HR to finalize and make decisions on any action to be taken.
- Supervises at least two or more full-time assigned Directors of Operations and/or Senior Area Managers/Supervisors and makes decisions, with Human Resources (HR) consultation, concerning the hiring, promoting, disciplining, and discharging of Directors of Operations and/or Senior Area Managers/Supervisors
- Serve as a resource for Directors of Operations candidates (with Human Resources support) and have final accountability for every Director hire.
- Ensures that restaurants within Region are compliant with all government inspections and expectations and that Whataburger standards are upheld
- Work with Director of Operations on new restaurant site selections and new restaurant budget planning.
- Monitors sales/labors analysis at the Regional level and works with Directors of Operations and Senior Area Managers/Supervisors on any operational opportunities identified.
- Works with Directors of Operations and/or Senior Area Managers/Supervisors on a strategic approach for improving brand awareness within the Region
- Assume additional responsibilities as assigned.
- To continue the path for career success at Whataburger, the Regional Director of Operations will participate in a skills development program and will be required to achieve certifications associated with the position.
Required Qualifications
Required
Required Qualifications
Experience: (Minimum experience the job requires.)
- Minimum 10 years’ experience leading others at various organizational levels at a regional or higher level.
- Previous experience in the restaurant industry.
- Director or Senior Multi-restaurant management experience in a quick-service or full-service chain restaurant organization.
Knowledge: (Level of knowledge required to perform the job effectively.)
- Proficiency in restaurant operating, back of house, and point of sale systems.
- Strong general knowledge of the organization and its functions.
- Strong general knowledge of working practices, procedures, and techniques.
- Intermediate to advanced understanding of budgetary concepts and procedures.
- Advanced understanding of decision making process, logical sequence of activities, interdependencies between activities/tasks, deliverable prioritization, and timeline.
- Intermediate to advanced ability to delegate projects and get work done through others.
- Intermediate to advanced understanding of performance review process.
- Ability to prepare and present ideas and recommendations to colleagues, managers, and direct reports with ample notice and preparation.
- Demonstrated advanced ability to communicate, influence, and negotiate decisions while motivating assigned staff.
- Demonstrated ability to implement strategic direction.
- Ability to prioritize and work on multiple projects simultaneously.
- Proficient understanding of the various job functions within the restaurant to effectively train staff and delegate certain tasks.
- Demonstrated ability to work in a team environment.
Education: (Minimum formal education the job requires.)
- High school diploma/GED or equivalent work experience.
Physical: (Minimum physical requirement to perform the job effectively.)
- Must be able to manually lift and move up to 50 lbs. on occasion.
- Must have the ability to stand and sit for extended periods of time.
- Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push occasionally.
- Ability to read (orders on tickets, menu board, receipts, etc.).
- Contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood, and produce items, on occasion.
- Frequent washing of hands.
- Ability to use computers, telephones, and office equipment.
Other
- Exempt Family Members are expected to work the necessary time to satisfactorily fulfill job responsibilities.
- Must be able to report to work timely and as required by operational/business needs.
- Must be able to work a full-time schedule with a minimum of 40 hours per work week.
- Must be able to support restaurants that are open 24 hours a day, 7 days a week.
- Must be able to travel, both locally and long distances (including air travel and overnight travel), to worksites, meeting sites, and other locations.
- Driving is an essential job responsibility. Possession of a current and valid driver’s license required, liability insurance, acceptable driving record, and a satisfactory background check required.
- Working conditions exist to satisfactorily fulfill job responsibilities.
Preferred
Knowledge
- Proficiency in MS Office Word, Excel, Outlook and PowerPoint.
Education
- Bachelor’s Degree
Professional Certification
- Food Safety Certification (may vary based on city, county, and state requirements)
- Food Handler’s Certification
Publish Date
16-Oct-2019
Requisition ID
00011879/2019-10-16
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