Office Manager

Clinical Research site specializing in studies for patients with schizophrenia, MDD and bi-polar disorder, looking for an enthusiastic office manager to oversee daily office functions. This position is responsible for coordinating and maintaining an efficient and productive flow of patients between check-in, treatment, and check-out. This position is a point-of-contact for all non-clinical patient service including overseeing and managing the patient database; maintaining patient charts and electronic medical records; maintaining the front and back operations of the office; and providing outstanding customer service to our patients.

Job Responsibilities:

• Greet patients and other visitors; answer and direct inquiries;
• Answer phones, schedule appointments and maintain appointment calendar;
• Input/regularly update all patient information into patient database;
• Make daily appointment reminder calls to patients;
• Oversee and facilitate patient flow;
• Provide study patients with relevant consent forms;
• Oversee and facilitate study patient stipend payment system;
• Schedule transportation and order lunch for patients when necessary;
• Create new patient charts;
• Order and track medical records;
• Assist in pre-screening prospective patients for eligibility via phone or face-to-face;
• Maintain office equipment;
• Inventory supplies and order replacement supplies as needed;
• Coordinate building and maintenance issues. Manage relationships independently with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time. Coordinate non-routine maintenance, such as the exterminator repairman, IT Technician and office equipment technicians;
• Monitor incoming and outgoing mail and shipments;
• Clean up reception areas, add water, coffee and snacks as needed;
• Support company president as necessary;
• Complete special projects as needed and assigned.

Desired Skills & Experience:

• Medical front office management preferred.
• Previous psychiatric care experience preferred.
• Strong written and verbal communication skills.
• Excellent interpersonal skills to relate effectively with co-workers and patients.
• Team player attitude, energetic, with a focus on excellent customer service.
• Ability to problem solve.
• Superb attention to detail, time management and organizational skills.
• Computer literacy and ability to conduct data entry.

Job Type: Full-time

Salary: $35,000.00 to $38,000.00 /year

Work Location:

• One location

Benefits:

• Health insurance
• Retirement plan
• Paid time off
• Professional development assistance

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative