Manager, Unified Communication and Collaboration/Security Se…

Boss Inc., is currently recruiting for a Manager, Unified Communication and Collaboration/Security Services to work in Virginia Beach, VA. The position will oversee the daily operations of all support activities and employees assigned to the UCC/Security group. The UCC Manager will work closely with Lead Technicians, PMs, System Engineers and Professional Service Specialists for each specific project; and will be responsible for overseeing the company’s Corporate Network and IT Systems.

Specific job responsibilities include, but are not limited to:

· Install, program and support both current and future UCC/Security product & solution offerings

· Scope, plan, schedule and direct all installation and service tasks

· Manage Technical Support Service team members and ensure the proper skill sets are allocated to each project

· Understand overall team objectives, as well as the role and function of each team member

· Function as the customer’s point‐of‐contact for problem identification and resolution for issues that have been escalated by the team

· Communicate with all parties necessary in a constructive manner to guarantee customer expectations are met

· Maintain awareness of all outstanding issues including pre- and post-delivery and provide status to clients as needed

· Oversee the renewal process and team members for UCC/Security support contracts

· Provide accurate reports and metrics to company management concerning ongoing projects and specified budgets

· Ensure any and all risks are identified, communicated, and mitigated for projects to progress successfully

· Contribute to the continuity of the team by providing the necessary technical leadership

· Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University

· Validate all time and expenses and ensure items are allocated to projects accurately

· Review all work activities, service tickets, or project tickets in ConnectWise for field, NOC (Network Operation Center) and help desk teams

· Ensure all documentation is delivered in a timely manner for internal processes as well as any and all related items for end users

· Oversee the communication of project objectives and requirements to ensure they are clearly understood by all team members

· Facilitate regular departmental meetings to deliver team and company updates

· Assist project / solutions engineer team in design and development tasks

· Document internal processes and procedures related to duties and responsibilities

Job Requires:

· Previous IT related Manager experience

· Knowledge of IT applications, processes, software, and equipment

· Ability to obtain DCJS certification is required

· Applicable IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, PMP, Cisco CCNA,VMware VCP, Avaya or Honeywell Certifications desirable but not required

· Ability to read and understand project drawings and schematics, engineering notes, and operation manuals

· Ability to understand construction blueprints, and demonstrate knowledge of commercial construction practices

· Self-motivated with the ability to work in a fast moving environment

· Good interpersonal and time management skills

Excellent benefits package including health insurance, 401K savings and Employee Stock Option Program.

Job Type: Full-time

Experience:

• Communications: 1 year (Preferred)